Surge Staffing is seeking Staffing Specialists with high energy, work ethic, good attitude, personality with a good phone voice. This is a permanent, full-time internal position with Surge Staffing. Considerations will be made immediately.

· Entry Level Customer Service / Sales

· No Experience Necessary

PRIMARY FUNCTIONS & RESPONSIBILITIES:

· Deliver superb customer service to clients and temporary associates

· Must have at least 1 year of sales experience

· Perform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely manner

· Recruit, conduct interviews and follow-up with candidates and temporary associates

· Successfully and strategically match employee skill sets to customers’ hiring needs

· Assist in the development of business leads & retention of current clientele

· Act as a professional and reliable liaison between temporary associates and clients

· Maximize billable hours to increase market share and branch profits

· Perform a variety of administrative tasks that support the overall mission of quality performance.

· Conduct service calls to ensure quality customer service; conduct outside sales calls to obtain new business partnerships and customers

· Present customers with additional Surge Staffing products and services

· Implement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations and public relations for assigned branch

· Nurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategies

· Recruit, train and retain temporary associates; coach and counsel temporary associates to ensure quality performance and job satisfaction

· Troubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnel

QUALIFICATIONS:

· High school diploma required; or equivalent work experience/education greatly preferred

· Must have sales experience at least 1 year

· Previous experience in a supervisory or leadership role a plus; staffing industry experience strongly preferred

· Previous experience in sales, human resources, or a service industry recommended

· Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet

· Ability to travel to various locations and customer sites as needed; reliable transportation a must

· Ability to work effectively and efficiently independently as well as in a group setting

· Sales-minded, team-oriented and exceptionally calm under pressure