Computer and Information Analyst I, The Graduate School
Date: Oct 21, 2020
Location:Cincinnati, OH, US
Company: University of Cincinnati
Internal applicants must apply internally via SuccessFactors >
The University of Cincinnati is currently accepting applications for a Computer & Info Analyst I to provide consultative, technical and training support and services to the user community to ensure problem resolution, system/data access, and optimal system performance. The successful candidate will assist users to develop or use applications and software packages and their features and act as a liaison between faculty, staff, students and information systems resources and staff.
Install, configure, and modify applications, networks, databases, and other systems.
Provide technical advice and expertise to faculty, staff, and students in the evaluation, selection, purchase, upgrading, and maintenance of software, hardware, and/or database system resources to meet user needs.
Prepare requests for proposals, cost estimates, and justifications.
Provide training and communications materials to users that maximize their ability to utilize system capabilities, features, and other resources.
Develop and/or conduct training programs, lab/equipment orientations and demonstrations, and self-guided tutorials on equipment, applications, databases, and related systems.
Write user documentation, user guides, instructor guides, training outlines, and technical training publications.
Answer the Graduate School Helpdesk phone and email, create, resolve escalate support tickets using Service Now.
Support Graduate School faculty, staff, and students using Graduate School web applications.
The majority of duties performed in this IT Broadband class are in one or more of the following technical areas: consultative support of hardware and/or software; multimedia development; and sole or lead positions in departments with responsibility for independently developing and maintaining their own integrated, diverse and complex information technology systems.
Positions may also function as working supervisors with a full range of permanent supervisory responsibilities or may act as team or project leaders.
Minimum Qualifications: Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or related degree; -OR- an Associate's degree with two (2) years of experience ; or four (4) years of basic to intermediate level computer hardware related experience. Possesses working knowledge of commonly-used concepts, practices, and procedures and contributes through support, using established processes, methods, and systems.
Additional Qualifications Considered:
Knowledge of Windows 10, Windows 8.1, Windows Server 2008, Windows Server 2012 R2, Active Directory, Windows File and Print services, Microsoft System Center Configuration Manager, McAfee AntiVirus, Office 365 Suite, Microsoft Deployment Toolset.
Experience in customer service, query writing and data entry.
Ability to multi-task, superior organization skills, and troubleshooting experience preferred.
The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.
As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).
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Nearest Major Market: Cincinnati
Job Segment: Engineer, Information Systems, Computer Science, System Administrator, Medicare, Engineering, Technology, Healthcare
The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.