Home
Explore It
Types of jobs, positions, industries
Career Exploration
Search Jobs
Resumes
Events
Career Profile
Create a Career Plan
Work Values
Occupation Search
Company Search
Education and Training
Practice Interviews and Tips
Financial Literacy
Finance and Budget Tools
Ohio-Based Employment Programs
Budgeting for Your Career
Even More
Career Exploration Resources
Plan It
Education, training, skills
Career Planning
Career Profile
Create a Career Plan
Work Values
Pathways
Career Pathways
Wage Pathways
Education and Training
Assessments and Training
Practice Interviews and Tips
Financial Literacy
School Finder
Career Tech and Apprenticeship
Career Tech Adults
Career Tech High School
Apprenticeship
Even More
Career Exploration Resources
Fund It
Budgeting tools, scholarships
Education and Training
Assessments and Training
Career Fairs/Workshops
Financial Literacy
Financial Aid and Budget Tools
Ohio-Based Employment Programs
Scholarship Opportunities
Budgeting for Your Career
Even More
Career Exploration Resources
Find It
Search Jobs
Find It
Search Jobs
Company Search
Even More
Career Exploration Resources
College Students
College Students
Career Exploration
Career Exploration/ Self Exploration
Backpack
Career Pathways
Career Profile
Contact Career Services
Create a Career Plan
Work Values
In-Demand Jobs
Occupation Search
International Students
School Finder
Gain Experience
Document Storage
Experiental Opportunities
Internships
Co-ops
Interview Practice/Tips
Networking
Online Training
Resumes
Search for Jobs
Social Media Profile
Finance Literacy/ Budgeting
Budgeting for Your Career
Financial Literacy
Ohio-Based Employment Programs
Scholarship Search
Even More
Career Exploration Resources
Veteran/OMVJ
Veteran/OMVJ
Resources and Information for Veterans
Career Resources and Benefits
Military Skills Translator
Military Occupation Search
Search for jobs
Ohio Department of Veteran Services
Transition Assistance Program (TAP)
Licensing, Education and Training
Licensing and Certification Boards
College Credit for Military Experience
Department of Veteran Affairs Education and Training Information
Factors to Consider When Choosing a School; A guide before using the GI Bill
®
Employment Information
Military Friendly Employers
Veteran Owned Businesses
Hire an Ohio Veteran
Success Stories
Uniformed Services Employment & Reemployment Rights Act
Veterans Hiring Toolkit
Federal Contractor Information
Regional Articles
Get info about your region
skip to main content
Sign In
Employers
Username or Email:
Password:
Forgot Password?
Don't have an account?
Register now
UC Claimants:
Are you logging into OMJ for the first time?
Sign in here
If you are an unemployment claimant and this is your first time logging in:
Enter the OhioMeansJobs
Username
and
Temporary Password
sent to you in two separate notices from the Ohio Department of Job and Family Services Office of Unemployment Compensation.
Username
Temporary Password
Where is my password?
Enter Job Title
Enter Keywords
in
Enter Job Location
Enter State
State
AL
AK
AZ
AR
AS
CA
CO
CT
DE
DC
FL
GA
GU
HI
ID
IL
IN
IA
KS
KY
LA
ME
MD
MA
MI
MN
MS
MO
MT
NE
NV
NH
NJ
NM
NY
NC
ND
OH
OK
OR
PA
PR
RI
SC
SD
TN
TX
UT
VT
VI
VA
WA
WV
WI
WY
FM
MP
Search WorkKeys
®
HVAC Dispatch Customer Service Agent Job in Cleveland, Ohio US
HVAC Dispatch Customer Service Agent
Johnson Controls Inc.
-
Cleveland, OH
Posted:
10/29/2020
- Expires:
1/27/2021
Job ID: 221593044
Apply Now
I have already applied
Save to Backpack
Report this job
Email
Print
Job Description
HVAC Dispatch Customer Service Agent (WD30102727301)
What you will do
Under general supervision, coordinates customer service requests, from initiation to service completion, and maximizing technical resource productivity and profitability by efficiently scheduling and dispatching Technicians. Partners effectively with the Branch Service Manager and fellow Dispatch-Scheduler to ensure technical service work is completed in a reasonable timeframe and to the customer's expectations. Analyzes and assesses technical team performance and makes adjustments as needed to enhance customer satisfaction in a cost effective manner.
How you will do it
1. Schedules and Dispatches labor activities for planned and unplanned work. Schedules to align FLSPs (Front Line Service Professionals) to the appropriate customer and service need. Communicates the action plan to the customer.
2. Ensures FLSPs are provided daily schedules and maintains consistent communication. Follows up on activities to ensure completion in an established timeframe
3. Prepares weekly and monthly execution plans for PSA (Planned Service Agreement) scheduled service visits.
4. Monitors and schedules activities and ensure agreement commitments are met at the correct intervals.
5. Coordinates with Service Sales for scheduling and completion of quoted work.
6. Reconciles service requests daily and prepares for invoicing.
7. Proactively monitors open Service Requests with WIP for timely completion and invoicing.
8. Serves as primary point of contact for customers, FLSPs and BSM (Branch Service Manager). Answers customer inquiries and resolves or escalates customer issues, as appropriate.
9. Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims, PSA variance, and Accounts Receivable issues) and customer satisfaction issues.
10. Researches and follows up on questions identified during monthly business review.
11. Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
12. Facilitates administration of warranty claims.
13. Other duties and administrative activities as assigned.
Qualifications
What we look for
Associate's degree preferred, high school diploma or equivalent required. Three years HVAC industry experience preferably in service scheduling and dispatch. Must be highly proficient in Microsoft Excel and Outlook. Must demonstrate the ability to perform work independently and demonstrate solid organizational skills and attention to detail. Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Able to prioritize work activities based upon financial impact to desired business goals. Able to influence diverse teams to accomplish tasks/goals.
Who we are
Supportive team environment and add to that a competitive salary, best in class benefits package starting on day 1, which includes medical, dental & vision, 401(k), tuition reimbursement, paid time off and career growth opportunities.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit
www.johnsoncontrols.com/careers
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit
www.johnsoncontrols.com/tomorrowneedsyou
See all jobs from this company
Job Summary
Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
44089149
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®
Recommended WorkKeys®:
N/A
Quick Links
Follow Us
How Do I?
How Do I?
K-12 Resources
Resume & Cover Letters
What's New
College Navigator
Apprenticeship Information
Search by Industry
Avoid Scams
Consumer Alert
Veterans Information
Job Search Hints
OhioMeansJobs Centers
Ohio's Workforce Info Center
Labor Market Information
Restored Citizens
Follow Us