live chat


Aultman Health Foundation - Carrollton, OH

Posted: 10/29/2020 - Expires: 1/27/2021

Job ID: 221602989

Job Description

Position Summary
Promotes a professional practice image by the efficient performance of a variety of business and clerical related tasks designed to facilitate the smooth flow of patients and all visitors in a prompt and courteous manner, manages the telephone, schedules appointments, prepares charts, collects payments and co-payments, process forms and on occasion enters charges and payments in the computer system.

Job Responsibilities
Understanding of electronic charting to include scanning and indexing of all patient records.

Cheerfully greets and registers incoming patients and visitors in a prompt and pleasant manner, determines their needs and responds accordingly.

Performs patient registration.

Collects, copies and updates personal and financial information (insurance cards, driver's license, etc.) obtained from the patients.

Verifies medical insurance coverage and documents information prior to the patient's departure from the office.

Checks with insurance companies for benefits on elective procedures.

Collects co-pays from insured patients and provide receipts when warranted.

Notifies patients when a collection account must be satisfied at time of service.

Acts as patient relations representative by answering patient inquiries either in person or on the telephone within the limits of his/her knowledge and medical practice policies. .

Maintains an accurate file system for insurance eligibility lists and office forms (i.e., return to work; release of medical records, informed consents, prescription pads).

Follow-up on patient no-shows; send reminder notices when appropriate. Send letter to PCP if necessary.

Contact patients to remind them of upcoming appointments and rescheduling of bumped appointments.

Follow confidentiality and security rules when providing information to outside sources.

Accepts and signs for mail parcels and other deliveries according to office policy.

Practices sterile techniques and universal precautions when accepting specimens from patients over the counter.

Maintains an orderly, neat and clean front desk area and waiting room.

Verification of MFAP applications.

Confirm pharmaceutical rep lunches.

Performs other tasks as requested.

JOB DESCRIPTION AND STANDARDS                                                               Receptionist: Check-In


Experience and Education:  High school graduate or equivalent; completion of a recognized medical program preferred.

Knowledge Of:  Modern operational methods germane to a medical practice; clerical equipment, operations and processes, must have basic understanding of medical terms and abbreviations; usage of computer systems; the mechanics of HMOs, IPAs, and PPOs; various medical forms, reports and processing methods; possess a fundamental knowledge of basic billing procedures; individuals working in front office must have a clear understanding of the confidentiality laws that govern the patient/physician relationship.

Ability To:  Make a great first impression and sustain it, answer multiline telephones, type at least 50 WPM and operate a 10-key adding machine; operate or learn to operate automated systems personal computers and fax machines; employ tact, diplomacy and compassion with all types of people; communicate well irrespective of the medium; exhibit strong interpersonal skills; maintained cooperative relationships with staff members, patients and physicians; communicate clearly and concisely; process a variety of medical reports and correspondence; follow set routines and be alert to variations and make decisions accordingly; persons working in this position must maintain organized and accurate  records; exercise team coordination skills; serve as patient advocate; understand and enforce the financial policy of the practice and recognize correct costly data capture errors.

Aultman Health Foundation is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce.  It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability.  We recognize that diversity and inclusion is a driving force in the success of our company.  Aultman is an Equal Opportunity Employer that will make reasonable accommodation to enable individuals with disabilities to apply and compete for employment opportunities for which they are qualified.  To request an accommodation, please email our Human Resources department at , or call 330-363-5415 for further assistance.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®: