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Associate IT Analyst Job in Cleveland, Ohio US
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Job Summary

Company
The Sherwin-Williams Company
Location
Cleveland, OH
Industries
Government and Military
Job Type
Full Time
Employee
Years of Experience
Less than 1 Year
Job Reference Code
44623052

Associate IT Analyst

About the Job

The Associate IT Analyst position is responsible for supporting the globally used MicroStrategy (MSTR) Business Intelligence Tool and Netezza Data Warehouse platform. Primary responsibilities for the MSTR application include managing the support queue, report development and maintenance, training, and application testing. This includes assisting with data related questions and interpreting and transforming information based on business requirements and providing the data for delivery.

Additional responsibilities include monitoring and error handling for the Netezza Data Warehouse platform.  The incumbent will be tasked with ensuring any Production data processing issues are resolved in a timely manner while working to assess the downstream impact to other dependent applications and users both internal and external to Sherwin-Williams.

Essential Functions

MicroStrategy Support Desk Training and Reporting
• Manage the daily MSTR Support queue and line. This includes ad hoc reporting, MSTR report maintenance/training, error handling, internal/external notifications, etc.
• Serve as a contact for MSTR end-users, resolve issues, and/or work with the team to determine appropriate solutions.
• Work independently to trouble shoot end-user issues by utilizing both in house and MSTR tools (e.g. Trac, MSTR Knowledge Base).
• Report Development and Maintenance; creating and maintaining various reporting for existing and new users.
• Train end users on MSTR reporting tool.
• Organize known issue / resolution data into documentation for staff distribution and reference.
• Application Testing; development and execution of testing procedures for new content created in MSTR.
• Monitor the daily Netezza processing stream for errors/issues.  Working with the NZ Development Team, identify the appropriate Team members and coordinate resolution of the issue.

Strategy and Planning
• Work with end-user groups to assess reporting requirements.
• Analyze, document, and improve workflows, processes, and standards.
• Assist with facilitating meetings and follow up with resulting action items.
• Engage various functional areas of the business; explaining and advocating for the benefits of Business Intelligence reporting.

Acquisition and Deployment
• Provide business knowledge guidance concerning business implications of projects.
• Work with clients and business users to gather business and functional requirements.
• Plan, develop, implement, and support new or existing applications working with users and developers.
• Participate in post-project analysis to reflect upon successes, failures, and lessons learned.

Incidental Functions
• Assist with other projects as may be required to contribute to the efficiency and effectiveness of the group.
• Minimal travel, up to 5% is required
• Work outside the standard office 7.5 hour workday may be required.

Position Requirements

Formal Education & Certification
•    Bachelor degree or foreign equivalent in related field or equivalent experience.

Knowledge & Experience
•    1+ year IT/Business Experience
•    1+ year of IT Software Support, preferably within the data and reporting field.
•    1+ year of working with internal clients and/or external agencies
•    Prior Business Intelligence experience preferred
•    Working knowledge of Microsoft Access and Excel

Personal Attributes
•    Proper written and oral communications skills.
•    Responsive and alert to new learning and research concepts, ideas, and technologies.
•    Ability to work in a team-oriented, collaborative environment.
•    Motivated and competent to contribute time and effort to work assigned.
•    Participate in meetings and follow up with resulting action items as needed.
•    Good analytical, conceptual, and problem-solving abilities.
•    Ability to learn new tools and technologies.
•    Ability to organize and prioritize and assist in the execution tasks in a high-pressure environment as requested.
•    Ability to work effectively in a multi-cultural environment.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

Candidate must be eligible to work in the country for which they are applying for employment, without now or in the future needing sponsorship for employment work visa and/or permanent residence status.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans
Primary Location: United States-Ohio-CLEVELAND
Work Locations: USA OH Cleveland Prospect Ave Headquarters
101 West Prospect Ave
 Cleveland 44115

Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

VEVRAA Federal Contractor requesting priority referral of protected veterans.
 

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