Customer Relationship Representative
Performs calling to existing and prospective donors to schedule appointments to donate blood.
Achieves competency in use of e-donor recruitment software function.
Must reach minimum average production goals as set by Director of Donor Relations.
Provide exceptional customer/donor service through specific individual communication to enhance customer/donor loyalty.
Generate donor appointments to achieve overall collections, as well as type-specific, site specific, product specific and special need programs.
Helps recruit donor matches for specific patients as requested by HLA laboratory.
Provide timely feedback to the company regarding customer service issues and concerns for resolution.
Daily demonstrate team-oriented approach in order to exceed production and customer service goals.
Performs other duties as assigned.
High School (preferred)
Ability to demonstrate strong customer service orientation. (preferred)
Good speaking voice, communication skills and neat appearance mandatory. (preferred)
Personal computer experience and the ability to learn new company systems (preferred)
Telephone solicitation and/or general office experience. (preferred)
Experience in achieving predefined measurable results. (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.