Job Description
Description
RESPONSIBILITIES
Execute and safeguard all teller, security and cash-related branch operation activities within established processes, procedures and policies to limit financial losses
Assess and proactively communicate skill development areas and training opportunities related to teller team
Deliver timely reports and/or data to Banking Center Manager to aid in process improvement review
Support activities and promotions relevant to Branch objectives
Mentor Teller team and model professional appearance and confident service delivery in a variety of customer service situations
Cross train on tasks identified by Banking Center Manager to fully support branch objectives
Participate in comprehensive teller and branch operation educational opportunities
Maintain an awareness of and adhere to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
Individually and if applicable, as a manager, participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
Assist branch manager with branch operations metric reporting as needed
Assist with special branch projects as assigned
Other duties as assigned
DESIRED KNOWLEDGE, SKILLS AND ABILITIES
Demonstrated experience and knowledge of the banking center functions, banking products and related services
Capacity to assess and apply effective decision-making tools to professionally resolve a variety of customer inquiries and teller situations
Effective listening skills with an ability to proactively identify and recommend products and services
Adaptable workflow and approach to changing priorities
Demonstrated ability to coordinate multiple tasks
Capacity to relay operational and tactical instructions to team in an effective manner
Aptitude for executing branch functions at the highest service level, including cash handling and branch security
Deliver a consistent, high level of service within our Serve More standards
EDUCATION AND EXPERIENCE
Must possess High School Diploma or equivalent
Experience with Park National teller policies, procedures preferred
1-3 years of banking experience required, teller experience required
SCHEDULE
Office hours: Monday through Friday 8:00 a.m. to 6:00 p.m. and Saturday 8:00 a.m. to 2:00 p.m. The expected hours for full-time hourly, non-exempt positions is 40 hours per week. A minimum 37.5 hours is required to maintain full-time status and the average number of Saturdays per month is 2-3.
OTHER INFORMATION
Will require periodic evenings, in additional to weekend hours, for branch and community events
Skills
Preferred
Communication
Novice
Leadership
Novice
Cash Handling
Novice
Behaviors
Preferred
Enthusiastic Shows intense and eager enjoyment and interest
Detail Oriented Capable of carrying out a given task with all details necessary to get the task done well
Dedicated Devoted to a task or purpose with loyalty or integrity
Education
Required
High School or better.
Experience
Required
Prior cash handling, sales or customer service experience
Preferred
Experience with Park National Corporation and affiliate policies, procedures and specific operational procedures preferred
Park National Corporation is an Equal Opportunity Employer. It is the policy of the Bank to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons for employment. It is also part of our policy to recruit and administer hiring, working conditions, benefits, privileges of employment, compensation, training, appointments for advancement including promotions and transfers, and terminations of employment for all associates without discrimination because of race, color, religion, citizenship, national origin, sex, age, veteran status, or handicap.
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