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Digital Strategy Manager Job in Brooklyn, Ohio US

Job Summary

KeyBank NA
Brooklyn, OH
Government and Military
Job Type
Full Time
Years of Experience
2+ to 5 Years
Job Reference Code

Digital Strategy Manager

About the Job

Posting Title
Digital Strategy Manager

4900 Tiedeman Road, Brooklyn, OH

Job Description
Job Brief

With a desire to innovate and think digital first, your objectives will be focused on building optimal customer experiences by leveraging data and tying it back to a bigger strategic vision, enhancing processes, and improving alignment and communication across the organization. As part of the Digital Enablement Strategy team, you will be responsible for guiding product teams on early product design & research and transitioning into successful execution.  You will look to support and expand our test and learn framework to allow the squads to incubate new ideas and innovate our digital products.

Essential Functions
Serve as the "thought leader", strategist, and early instigator for new initiatives that are lacking BAU structure or natural ownership
Expand our test and learn capabilities to allow for innovation to be part of our digital execution
Leverage external research and industry experience combined with voice of the customer feedback to develop informed perspectives on our prioritizes
Partner with analytics teams to develop hypotheses and insights to use for storytelling and curating executive level presentations
Identify opportunities to support the end to end client experience through strategy session, ideation, definition and testing of new employee experiences and product concepts
Help establish standards and ensure initiatives are defined, tracked, and executed in a consistent and effective way that will maximize investment and initiative success
Serve as the primary contact for assigned initiatives while influencing and leading cross functional teams and projects
Collaborate with internal partners, such as, marketing, internal communications, risk, product management teams, and CI team
Support employee engagement initiatives across Enterprise Digital; including Intern/ Analyst Program, Diversity Equity and Inclusion, Employee Engagement & Activation, VOE/ VOC

Bachelor's degree or equivalent work experience
5+ years of experience - experience w/ analytics, business strategy
Strong analytical mindset, data driven decisioning and insights;
Thought leader and familiar with industry competitive analysis;
Robust mix of business and technical acumen;
Strong ability to identify issues with urgency, to recommend solutions
Strong understanding of the user-centered design process
Ability to work on multiple projects concurrently, demonstrating a mature ability to prioritize and manage time
Have a passion to think critically and identify new ways to create positive client centric experiences
Strong organization, facilitation, teamwork, and problem-solving skills
Excellent written, verbal and visual communication skills, including the ability to create compelling stories for executives
Possess a strong mix of quantitative, qualitative and problem-solving skills
Ability to build relationships and influence broadly

Requisition Number

Schedule Type


Job Category

FLSA Status

EEO Statement

Address 1
4900 Tiedeman Road


Posting State, City
OH - Cleveland

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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