Job Description
Description
RESPONSIBILITIES
Ensure customers are promptly and professionally served and meet branch objectives by effectively cross-selling financial products and services
Provide a wide variety of financial services such as opening and closing various deposit accounts, renewing certificate of deposit accounts, processing loan transactions, initiating credit card applications, assisting customers with account questions and processing general deposit transactions
Complete ongoing product knowledge, financial services and sales-oriented training to sustain broad base of product, service and sales knowledge
Project the bank's professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries or issues
Protect bank assets by adhering to all processes, policies and procedures related to branch and cash security, negotiable instruments, information security, and Federal, State or Local regulations impacting teller activity
Cross train in various branch operation functions, such as ATM balancing, cash item resolution activity, teller outage reporting, and supplies
Complete periodic in-store communication and promotion activities specific to the office, if applicable
Individually and if applicable, as a manager, participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
Maintain an awareness of and adhere to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
Other duties as assigned
Review, complete and assist customers with basic lending applications including consumer loans and personal loans
Communicate recommendations for improved work flow and service to customers
Assist Head Teller with daily branch operations duties such as vault and cash ordering
Complete training in and utilize Contact Management and Customer Relationship Management (CRM) tools
DESIRED KNOWLEDGE, SKILLS AND ABILITIES
Well-developed knowledge of the banking center functions, banking products and related services
Active listening skills with an ability to proactively identify and recommend products and services
Ability to handle potentially stressful situations and offer resolution
Professional communication style and ability to effectively complete aisle visits, store announcements and other activities specific to the office
Able to execute branch functions at the highest service level, including cash handling and branch security
Capacity to analyze a situation and make appropriate decisions
Demonstrated ability to coordinate multiple tasks, work well under pressure and in a fast-paced environment
Basic to intermediate proficiency in Microsoft Word, Excel, and Outlook
Ability to work independently and handle basic customer issues
Deliver a consistent, high level of service within Service Excellence standards
SCHEDULE
Office hours are Monday through Thursday, 8:30 am to 5:00 pm, Friday, 8:30 am to 5:30 pm, Saturday 8:30 am to 12:00 pm. This position is hourly and part-time.
The expected average hours per week for this part-time position is 24. The average number of Saturdays per month is 3.
OTHER INFORMATION
Will require periodic evenings, in additional to weekend hours, for branch and community events
Skills
Preferred
Cash Handling
Some Knowledge
Behaviors
Preferred
Detail Oriented Capable of carrying out a given task with all details necessary to get the task done well
Team Player Works well as a member of a group
Enthusiastic Shows intense and eager enjoyment and interest
Education
Required
High School or better.
Park National Corporation is an Equal Opportunity Employer. It is the policy of the Bank to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons for employment. It is also part of our policy to recruit and administer hiring, working conditions, benefits, privileges of employment, compensation, training, appointments for advancement including promotions and transfers, and terminations of employment for all associates without discrimination because of race, color, religion, citizenship, national origin, sex, age, veteran status, or handicap.
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