Customer Care Rep
Customer Care Rep
Mansfield, OH 44903
When classrooms transform into places where it's safe to explore and discover, students flourish. We've dedicated ourselves to advancing that one simple idea into reality in every school we touch. The 21st Century Safe School.
This position reports to a Customer Care Supervisor or Manager and is responsible for building positive customer experiences. Complete work by receiving, investigating, processing and responding to customer inquiries.
Summary of essential job functions
First line of contact for customer or sales reps inquiries via phone, fax, internet, and/or mail regarding orders, returns, shipments and education products and services.
Partners with associates and/or School Specialty franchises to assure customers' expectations are exceeded.
Identifies and resolves underlying root causes through research and analysis.
Develops customer, vendor, and product knowledge expertise.
Monitors customer orders, initiates tracers with carriers, and authorizes returns and/or credits including necessary transportation.
Responds to customers inquires and follows through to completion accurately and within customer timeframes.
Receives and processes phone and electronic orders.
Diffuses difficult customer situations in a professional manner.
Partners with sales team and solicits sale of new or additional educational products or services where applicable.
Exercises care within work environment to prevent injuries. Support and follow all company safety policies and procedures
Minimum 2+ years customer service related work experience.
Minimum one year data entry and keyboarding experience.
We are working relentless to shape the future by changing education for the better. We are dedicated to supporting educators and improving learning outcomes. Are you ready to make a difference?
Preferred Knowledge and Skills
Ability to perform business math calculations including profit margins.
Proficient in all Microsoft Office products.
Excellent written, verbal and interpersonal communication skills.
Problem-solving skills and ability to resolve discrepancies.
Strong organization skills and the ability to manage multiple tasks.
All candidates must apply online at
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
School Specialty, LLC. is a Drug Free Workplace. All applicants are subject to a drug screen and background check as a condition of employment.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information.
EEO/AA including Vets and Disabled