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Specialist, Services and Subscription Management Job in Powell, Ohio US

Specialist, Services and Subscription Management

Presidio Networked Solutions Inc - Powell, OH

Posted: 1/12/2021 - Expires: 4/12/2021

Job ID: 223485237



Job Description

Description
COME BUILD YOUR FUTURE WITH PRESIDIO!

We know technology is the key to success in a connected world. The innovative solutions we provide our clients can unlock possibilities that transform their business. While technology permits that connection, technology without imagination and ingenuity cannot be effective. At Presidio, we know that it’s our people that make the connections happen.

WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading North American IT solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

THE ROLE:  Specialist, Services & Subscriptions

As a Cisco Contract Renewal Specialist your primary role is to manage Presidio’s customers’ Cisco maintenance service contracts, create contract renewal quotes, enter contract renewal orders and work with Account Executives and regional ISRs in successfully booking renewals. This position works cooperatively with regional management, account executives and inside sales representatives to promote and develop the Cisco branded maintenance service practice with the goal of increasing both initial attach rate and renewal rate. The Cisco Contract Renewal Specialist will also interface between the customer and Cisco to renew the contracts in a timely manner.

Responsibilities:


Management of Cisco maintenance service contracts and Enterprise Agreements

Track and report on annuity renewals by customer and by region

Maintain and reconcile end-users Cisco inventory/licensing and software and proactively manage this process quarterly and annually

Proactively manage customer renewals by creating quotes, contacting and informing Presidio sales representative and customers regarding contract renewals that results in closing sales

Participate in customer facing meetings to explain and educate on maintenance programs, benefits of maintaining inventory under maintenance and overall assist in maintaining a shared partnership with customer and Cisco

Participate in OEM meetings; strategize on end-user proposal relating to renewal; single year, multi-year, transition to Enterprise Agreements

Work as an interface and subject matter expert between Presidio, Cisco and the end-user for the maintenance contracts practice

Triage all Cisco services related questions and issues

Work with regional management, account executives and inside sales associates to promote and develop the Cisco branded maintenance service practice with the goal of increasing both initial attach rate and renewal rate

Understand existing pricing and promotional deals available for commercial, education, and public sector customers to offer best price to end-user

Accurately forecast a pipeline of weekly and monthly renewals for booking

Collaborate with manufacturer reps to secure pricing, ensure timely renewals and accurate forecasting

Make outbound sales calls for renewals and close sales for renewals

Provide customer service to end-users, Presidio sales representatives, inside sales, engineers and project management team by resolving contract issues and streamlining the customer renewal experience

Prepare and process orders utilizing internal tools

Track orders to completion, escalate (as required), and ensure accurate booking

Prepare and deliver Quarterly business reviews to clients as required

Requirements:


Bachelor’s degree or equivalent experience and/or military experience.

At least 2 years experience with Cisco Maintenance Contracts

Desired Skills:


Proficient in Microsoft Excel

Flexibility for onsite travel for internal/external meetings

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ABOUT PRESIDIO

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DE&I change process across all levels of the organization.

Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

Presidio is a leading IT solutions provider assisting clients in harnessing technology innovation and simplifying IT complexity to digitally transform their businesses and drive return on IT investment. Our Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions enable our almost 7,000 middle market, enterprise and government clients to take advantage of new digital revenue streams, omnichannel customer experience models, and the rich data insights generated by those interactions.

Our mission is to enable our clients to capture economic value from the digital transformation of their businesses by developing, implementing and managing world class, cloud ready, secure and agile IT Infrastructure solutions. We deliver this technology expertise through a full life cycle model of professional, managed, and support services including strategy, consulting, implementation and design.

By investing in the future of IT solutions we stay at the forefront of technology trends. And to ensure our clients have access to a wide range of technologies and best-of-breed solutions, we partner with over 500 OEMs including market leaders and emerging providers to bring our clients integrated, multi technology solutions.

We serve as an extension of our clients’ IT teams, providing deep expertise and letting them focus on their core business. Through 60+ US offices and 2,800 professionals, including 1,600 technical engineers, we are trusted advisors to our clients on a local level while also bringing our national scale and expertise to bear.

Engage Presidio, where the digital future is built.

Digital Infrastructure:

Our Digital Infrastructure solutions help make existing IT infrastructure more efficient, while equipping our clients for a cloud-flexible, mobile-ready, highly secured, insight-driven future. Given the millions of potential configurations across these technologies, our clients rely on our expertise to simplify a highly complex IT landscape, helping to identify and deploy the solutions most appropriate for their business needs. Our Digital Infrastructure solutions scale from workgroup to the largest enterprise requirements.

Cloud:

 We help our clients take cloud strategy and adoption to the next level. Through our advanced cloud solutions practice, combined with Presidio’s IT infrastructure expertise, we provide private, hybrid, and multi cloud solutions. By closely aligning our services and solutions with our strategic partners Microsoft Azure™, Amazon Web Services™, Intel® and VMware™ Presidio offers cloud strategy, architecture and implementation services along with application rationalization and migration across the hybrid and multi-cloud data center environment. In addition, our new and innovative Presidio Cloud Concierge solution provides a foundation for Automation and Self-Services across Clouds to improve productivity and drive increased levels of governance and security.

Rather than a “one size fits all” approach, or having to choose between public or private, Presidio tailors a hybrid cloud strategy to meet your unique business requirements. We help our clients accelerate and simplify cloud adoption across the entire IT lifecycle.

Security:

Our comprehensive security risk methodology gives customers the ability to safeguard their environments and critical business data. This includes continuous threat protection and risk mitigation through the Presidio Cyber Risk Management program, a next generation approach that integrates security strategy, assessments, architecture and remediation, and aligns all of these with organizational goals.

Presidio Cyber Risk Management provides clients with a holistic approach for effective security policies and procedures, risk assessment and management, regulatory compliance, incident response, and education and awareness. We use an established risk management methodology and proprietary risk scoring process to provide the IT leader and board of directors with an ongoing view of their organization’s risk exposure and remediation path.

Emerging Technologies:

Emerging technologies such as IoT, blockchain and artificial intelligence continue to disrupt current business models, and customers are faced with the task of transforming their organizations to achieve desired outcomes. Increased demand for operational efficiencies, better customer experience and improving safety and security has taken priority. This accelerated rate of change is prompting businesses to align their processes, applications and infrastructure to new consumption and service-based models. For our customers, it means enabling a seamless exchange of data within complex ecosystems to help advance digital transformation.

At Presidio Emerging Technologies, we provide solutions for safety and security, mobile and wireless communications, data collection and analytics using purpose-built, ruggedized hardware and software. Presidio offers validated solutions for,,, and .

For more information visit:

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Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about discrimination protections under Federal Law, please visit:  https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf (Get Acrobat Reader)

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to  for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to .

 RECRUITMENT AGENCIES PLEASE NOTE:

Agencies Please Note: Agencies may not submit any unsolicited candidate information to any employee of Presidio.  Any candidate information received by any employee of Presidio will be considered property of Presidio, unless the submitting agency is an Authorized Vendor who has received a written request to perform recruiting services from a member of Presidio’s Talent Acquisition staff.  No other Presidio staff member shall be authorized to engage an agency to perform recruiting services.  Authorized Vendors have entered into written contracts with Presidio that have been reviewed and executed by the Vice President of Talent Acquisition. Payments will not be made to any agency who is not an Authorized Vendor (nor will they be made to any agency for performing unauthorized services).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor.  All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

Job Summary


Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
47438689
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
N/A