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Digital User Experience Manager Job in Cleveland, Ohio US
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Job Summary

Company
The Sherwin-Williams Company
Location
Cleveland, OH
Industries
Government and Military
Job Type
Full Time
Employee
Years of Experience
2+ to 5 Years
Job Reference Code
43679736_1

Digital User Experience Manager

About the Job

WELCOME TO SHERWIN-WILLIAMS

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. We’ll give you the space to share your strengths and we want you to show us what you can do.  You can innovate, grow, and discover in a place where you can thrive and Let Your Colors Show!

Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

CORE RESPONSIBILITIES AND TASKS

Position Summary

The Manager of User Experience will be responsible for providing customer-centric user experiences for digital products, Sherwin-Williams.com and mobile apps connecting his/her extensive UX knowledge with business goals.

 

You will partner with business leads, marketing teams, product management, agencies, technical teams, field associates and customers to design innovative, industry leading digital products and integrated customer experiences across all channels. You will work with internal teams and partner with external design teams to drive the UX process including concepting, research, functional design, wireframing, customer behavioral analysis, UI development, prototyping, implementation and usability testing.

The successful candidate for this role will be a digital user experience leader with a track record of thought leadership, innovation and results within an omni-channel environment. 

Essential Job Responsibilities

UX leader that can provide direction and can contribute to the growth of a team of high performing and skilled user experience professionals.
Manage UX resources to design best-in-class experiences supported by UX research, design and usability principals across all digital properties.
Drive the UX discovery process to uncover needs and insights through UX research activities such as contextual inquiry, journey mapping and competitive analysis to inform the design solutions.
Synthesize multiple sources of input (data, business stakeholders, client research, design) and arrive at high quality decisions.
Develop and present user flows, wireframes and prototypes to communicate concepts and align stakeholders on proposed design solutions.
Support strategies to drive site performance and KPI results through UX design solutioning.
Conduct and oversee formative UX research to shape design decisions and measure the effectiveness of designed solutions.
Ensure that what is designed and released is of the highest quality, is a well-tested and enhances the overall user experience
Partner with creative team to guide the purposed experience to ensure it is an impactful and effective execution of the experience.
Contribute to establishing design methodologies, processes and specs that will be used in the design and development lifecycle, integrating with our delivery model.
Develop, communicate, align and establish the vision, strategies, prioritization and execution needed to transform the customer experience via digital across products and properties.
Work with stakeholders, business leads, product management, and IT to deliver and launch digital products that will contribute to business goals, transform end-to-end consumer journey over time and position us as a UX leader.
Develop and foster external agency relationships, provide leadership and direction to ensure best in class experiences across all digital properties.

POSITION REQUIREMENTS

FORMAL EDUCATION:

Required:

Bachelor’s Degree in Marketing or related field or equivalent experience.  Candidate must have three years of work experience for every one year of college education required.

KNOWLEDGE & EXPERIENCE:

8+ years of experience as a UX professional.
3+ years of experience leading UX teams.
Proven success in improving the customer experience in an omni-channel environment.
Advocacy for simplicity and customer-centricity.
Comfort with a fast-paced and fluid environment.
Understanding of user-centered design fundamentals, interaction design principles and user research techniques.
Proficient in industry tools, such as Adobe Creative Suite, Sketch, Invision or Axure.
Experience conceiving and documenting solutions through user flows, wireframes, personas, journey mapping and prototypes.
Hands-on experience working with diverse groups of stakeholders to lead them through design proposals and gain alignment on an experience journey.
Project and time management skills with a track record of accomplishing goals on time.

TECHNICAL/SKILL REQUIREMENTS:

Required:

Proficient in industry tools, such as Adobe Creative Suite, Sketch, Invision or Axure.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Primary Location: United States-Ohio-CLEVELAND
Work Locations: USA OH Cleveland Prospect Ave Headquarters
101 West Prospect Ave
 Cleveland 44115

Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

VEVRAA Federal Contractor requesting priority referral of protected veterans.
 

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