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Solution Consultant 1, Managed Services Job in Westlake, Ohio US

Solution Consultant 1, Managed Services

Hyland Software, Inc. - Westlake, OH

Posted: 1/20/2021 - Expires: 4/20/2021

Job ID: 223686455


Job Description

Solution Consultant 1, Managed Services

Job ID


# of Openings


Job Locations

Remote - U.S.


Services & Consulting


We are looking to add a Solution Consultant to our growing managed services team. The Solution Consultant is responsible for providing consulting services with the overall objective of maintaining and administering software solutions on behalf of customers. We are looking for someone who is eager to learn, strong with customers, and passionate about technology.

What you will be doing

Troubleshoot and resolve issues utilizing company systems
Assist with requirements analysis in which information about business process and techincal requirements are gathered from key client stakeholders
Work with other Solution Consultants to design solutions
Compose and deliver documentation outlining requirements for configuring the solution, with direct oversight from team members
Design and build solution, including configuring the company's application development tools with direct oversight from team members
Test the configured solution and ensure solution is functioning as designed; work with team members to resolve any issues
Compose training materials and conduct training sessions for customer with direct oversight from team members
Develop plan for migration with direct oversight from team members; migrate configured solutions into production environment and support customer throughout migration process
Transition key information to the company's technical support team to ensure continued successful support of customer
Assist with upgrade plans and execution of upgrades to newer versions
Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy

What will make you successful

Bachelor's Degree or equivalent
Knowledge of scripting, system architecture or relational databases
Able to thrive in a fast paced, deadline driven environment
Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience
Able to thoroughly investigate situations or issues to get relevant information; adept at asking probing questions to succesfully obtain quality information
Organized and experienced at successfully multi-tasking
Solid collaboration skills, applied successfully within team as well as with other areas
Self-motivated with the ability to complete projects in a timely manner
Demonstrated ability to use sound judgment and appropriately escalate issues for guidance
Up to 20% travel
Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

What you can expect next

Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
Any follow up questions? Email your Recruiter directly at

U.S. Benefits

401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program. Hyland House Program.

Find out more by going to .

Non-U.S. Benefits

Flexible Schedule. Paid Time Off. Volunteer Time Off. Wellbeing Initiatives. Career Development and Training. Sabbatical Program. Hyland House Program. Reach out to your Hyland Recruiter for more information.

Welcome to #HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Connect With Us!

Not ready to apply? Connect with us for general consideration.

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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