An Official Site of
Ohio.gov Logo
Skip to Main Content
Home
For Job Seekers
CTAs
Sign Up or Log in
Search for a Job
Find a Job
Find a Job Center
Find a job in Ohio
[Headline] Top tools
[Headline] Featured Resources
☒ - Create a Profile
☒ - My Resume
☒ - My Cover Letter
Find a Job Article
CTAs
Build Your Career
Build Your Career
[Headline] Top tools
[Headline] Top Resources
Career Preparation
Learn About Benefits
Military Service
Restored Citizens
All Resources
CTAs
Golden Buckeyes
Planning For College
Resources
Practice Your Skills
Practice Your Skills
[Headline] Top tools
[Headline] Featured Resources
Career Skills
Job Search Skills
Career Path
CTAs
Learn About Benefits
Unemployment Claimants
Find a Job Center
Local Help 2
Adams County
Allen County
Wyandot County
Wood County
Ashland County
Ashtabula County
Williams County
Athens County
Wayne County
Washington County
Auglaize County
Belmont County
Warren County
Brown County
Vinton County
Van Wert County
Butler County
Union County
Tuscarawas County
Trumbull County
Summit County
Stark County
Shelby County
Seneca County
Scioto County
Sandusky County
Carroll County
Ross County
Richland County
Putnam County
Preble County
Portage County
Pike County
Pickaway County
Perry County
Paulding County
Ottawa County
Noble County
Muskingum County
Morrow County
Champaign County
Clark County
Clermont County
Clinton County
Columbiana County
Coshocton County
Morgan County
Montgomery County
Monroe County
Miami County
Mercer County
Meigs County
Medina County
Marion County
Mahoning County
Madison County
Lucas County
Lorain County
Logan County
Licking County
Crawford County
Cuyahoga County
Darke County
Defiance County
Delaware County
Erie County
Fairfield County
Fayette County
Franklin County
Fulton County
Gallia County
Geauga County
Greene County
Guernsey County
Hamilton County
Hancock County
Hardin County
Harrison County
Henry County
Highland County
Hocking County
Holmes County
Huron County
Jackson County
Jefferson County
Knox County
Lake County
Lawrence County
For Employers
For Students
Explore Careers
Explore Careers
[Headline] Top Tools
[Headline] Featured Resources
Student's Home
Videos About Jobs
Student's Learning Kit
Learn About Career Types
What's Your Future Career?
S.T.E.M is Cool!
K - 5th Grades
K - 5th Grades
CTAs
[Headline] Top tools
[Headline] Featured Resources
[Headline] CTA
Career Awareness Learning Games
Career Awareness Videos
Resources (Temporary)
6th - 8th Grades
6th - 8th Grades
CTAs
Career Exploration Learning Games
Career Exploration Videos and Multimedia
Self Exploration
9th - 12th Grades
9th - 12th Grades
CTAs
Self Exploration
Career Exploration and Planning
Staff & Professionals
Staff & Professionals
[Headline] Top tools
[Headline] Featured Resources
CTAs
Video & Multimedia
Teacher's Career Toolkit
Transition from High School
School District Toolkit
News & Events
News
News
Impactful headline shown here. Can have up to four lines shown on desktop.
OhioMeansJobs News
Impactful headline shown here. Can have up to four lines shown on desktop.
Events
Events
Contact Us
Contact Us
[Side Bar Text] Contact Information
[Side Bar Text] Live Chat
[Link] Live Chat
Contact Instruction
[AuthTemplate:Form] OMJ Contact Form
Help Center
Your Profile
Your Profile
What if I can’t access a job center?
How do I make my resume Active?
Finding a Job
Finding a Job
What if I can’t access a job center?
How do I make my resume Active?
Your Benefits
Your Benefits
What if I can’t access a job center?
How do I make my resume Active?
Education
Education
What if I can’t access a job center?
How do I make my resume Active?
Common Questions
Common Questions
Long Text Translations
[Link] View More Common Question
[Link] Live Chat
[Link] Contact Us
[Headline] FAQ Section Carousel
Search
Ohio Means Jobs | Ohio.gov
Label Translations
[Headline] Top tools
[Headline] CTA Resources
[LINK] View More Resouces
[LINK] Signup
[Headline] Featured Resources
Live Chat
Site Search
My Profile
Menu
Close
Live Chat
Search
Contact
Home
Search
Close
Search in our portal
Search
Home
Home
For Job Seekers
CTAs
Find a Job
Build Your Career
Practice Your Skills
Learn About Benefits
Find a Job Center
Career Preparation
Learn About Benefits
Military Service
Restored Citizens
All Resources
CTAs
Golden Buckeyes
Planning For College
Career Skills
Job Search Skills
Career Path
CTAs
Unemployment Claimants
CTAs
Ohio Licensed Occupations for Veterans
CTAs
Hero Banner CTA
For People with Disabilities
For Older Workers
For Employers
Login or Sign Up
Resources For Employers
For Students
Explore Careers
K - 5th Grades
6th - 8th Grades
9th - 12th Grades
Staff & Professionals
CTAs
CTAs
Student's Home
Videos About Jobs
Student's Learning Kit
Learn About Career Types
What's Your Future Career?
S.T.E.M. is Cool!
CTAs
Career Awareness Learning Games
Career Awareness Videos
Resources (Temporary)
CTAs
Career Exploration Learning Games
Career Exploration Videos and Multimedia
Self Exploration
CTAs
Self Exploration
Career Exploration and Planning
CTAs
Video & Multimedia
Teacher's Career Toolkit
Transition from High School
School District Toolkit
News & Events
News
Events
Contact Us
Help Center
Your Profile
Finding a Job
Your Benefits
Education
Common Questions
Long Text Translations
Search
search jobs
Search WorkKeys
®
Enter Job Title
Enter Keywords
in
Enter Job Location
Enter State
State
AL
AK
AZ
AR
AS
CA
CO
CT
DE
DC
FL
GA
GU
HI
ID
IL
IN
IA
KS
KY
LA
ME
MD
MA
MI
MN
MS
MO
MT
NE
NV
NH
NJ
NM
NY
NC
ND
OH
OK
OR
PA
PR
RI
SC
SD
TN
TX
UT
VT
VI
VA
WA
WV
WI
WY
FM
MP
Search Jobs
Search WorkKeys
®
HVAC Branch Service Manager Job in Dublin, Ohio US
HVAC Branch Service Manager
Johnson Controls Inc.
-
Dublin, OH
Posted:
1/21/2021
- Expires:
4/21/2021
Job ID: 223723818
Report this job
Apply Now
I have already applied
Save to My Profile
Email
Print
Job Description
What you will do
Under general direction, manages a truck based service business, grows the labor and material business, and delivers customer satisfaction plans, including revenue, gross margin and service asset management.
Deploys and maintains standardized tools, systems and support for the assigned Service Teams.
Manages the resources to maximize customer satisfaction and improve productivity and profitability.
Effectively recruits, develops and retains employees.
Ensures overall operational excellence and service growth.
HVAC Service Manager is actively involved in the local service community, industry organizations, and charity organizations and face-to-face networking with technical schools, community colleges, and local union leadership.
How you will do it
Leads the execution efforts of the Service truck based business. Ensures consistency of delivery systems across the territory. Manages the branch service truck based execution business and financial plans.
Drives profitable growth through effective management of assigned assets (people, financial and material). Manages assigned assets in a manner that meets or exceeds profitability goals.
Develops strategic operating plans for the assigned Service Business that aligns with SSA goals and visions. This includes participating on strategic Account Plans, annual financial and operating plans, revenue and margin forecasts.
Leads efforts to identify, secure and retain service customers by actively networking with community business, governmental and professional leadership; establishing relationships that enhance the local reputation of Johnson Controls and the branch, ensuring referrals and proposal requests.
Builds an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets.
Recommends and supports staffing requirements for the assigned Service business. Serves as a communication channel to share the best practice strategies and results that will enable growth.
Audits the effectiveness of service operations and makes changes to improve performance. Ensures that contractual obligations are completed and customer satisfaction is achieved.
Drives operational review meetings, reviewing proposals and estimates for accuracy.
Coaches SMTBs on appropriate levels of operating and overhead expenses incurred in service operations. Leverages service operations activities and functions across assigned territories. Ensures that tools and processes are executed according to established standards to achieve customer satisfaction at the most effective cost.
Together with the Sales, manages the appropriate assignment of customer accounts between service operations and the salesforce.
Analyzes operations processes and provide recommendations for improvements. Analyzes service operations to identify potential customers/markets. Implements required changes on pricing and gross margins.
Executes other managerial responsibilities, i.e., hiring, performance reviews and acquisitions consistent with established business strategy. Recruits, hires, and retains Service support operational staff. Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports teaming with the appropriate matrix functional manager. Ensures a consistent level of coaching, which includes: monthly 'one-on-one(s)', operational and financial reviews.
Business Metrics:
Technician productivity improvement
Labor and Material growth year over year.
Executed gross margin improvement.
PSA customer satisfaction and retention
Qualifications
What we look for
Bachelor's degree in Engineering, Certified Engineering Technology, Business or equivalent work experience.
P.Eng or CET preferred.
Eight to ten or more years of progressively more responsible Operations Management experience in the Service Industry
Five or more years of direct management experience with direct reports.
Previous Sales and/or Account Management experience desired, as well as industry networking.
High-level competence in written and verbal communication.
Strong presentation skills and proficiency in speaking to large audiences.
Able to lead and direct diverse teams.
Able to travel 20%.
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please viewEEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit
Job Field Operations
Primary LocationUS-OH-Dublin
Organization Bldg Technologies & Solutions
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit
www.johnsoncontrols.com/tomorrowneedsyou
See all jobs from this company
Job Summary
Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
48514180
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®
Recommended WorkKeys®:
N/A