Desktop Support / Systems Administrator II

FIS Global - Dublin, OH

Posted: 1/21/2021 - Expires: 4/21/2021

Job ID: 223729894

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Job Description

JOB DESCRIPTION




Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
High School Diploma
Travel Percentage :
25%

Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

This team is part of our IS Helpdesk Services which provides highly skilled resources to handle technical queries and issues, including ticket creation through issue resolution which can be done on-site or remotely.

What you will be doing:

You will be responsible for Service Now requests, set up of network ids/email accounts and remote desktop support for a specific FIS client on-site in Dublin, OH.

Installs, maintains and upgrades internal computer hardware and software systems used for designing and developing company products

Controls user access and passwords

Monitors usage and performance

Trains personnel on system usage and troubleshoots server, software and hardware issues

Assists with recommending, scheduling and implementing system hardware and/or software upgrades or repairs. Researches, evaluates and recommends software and hardware products

Supports Web access and electronic messaging services, and maintains a secure systems environment

What you bring:

3+ years of experience of Desktop Support experience in a Microsoft environment
Experience with Active Directory
Knowledge of ticketing platforms (i.e. Service Now)
Bachelor's degree in a technical discipline or related field or an equivalent combination of education and experience as required for the specific job level
Knowledge of multiple operating systems and related utilities and hardware, storage management, TCP/IP, network monitoring and tools as well as desktop support procedures and active directory
Skill in software installation and maintenance
Ability to establish and maintain effective working relationships with employees, vendors, clients and public. Excellent communication skills and the ability to multi-task in a fast-paced environment

Added bonus if you have:

Avaya experience (VoIP)

What we offer you:

A fantastic range of benefits designed to help support your lifestyle and wellbeing
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A work environment built on collaboration, flexibility and respect
Varied and challenging work to help you grow your technical skillset
Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

For positions located in the US, the conditions below apply.

If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

See all jobs from this company

Job Summary

Employment Type:: Full Time Employee
Job type:: Federal Contractor
Skill Based Partner:: No
Education Level:: High school graduate
Work Days:: Mon, Tue, Wed, Thu, Fri
Job Reference Code: 49415579
Salary: N/A
Licenses / Certifications:: N/A; N/A

Desktop Support / Systems Administrator II

FIS Global - Dublin, OH

Job Description

Job Summary

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