IS Systems Analyst - IS Business Applications - ERP
IS Systems Analyst - IS Business Applications
The IS Systems Analyst I is responsible for analyzing business needs, defining requirements, implementing systems, and managing installed applications in support of the Business/Clinical applications at Nationwide Children's Hospital.
Schedule: (Full time, Benefits Eligible)
Near East Office Building
431 S. 18th Street
Columbus, OH 43205
Why Nationwide Children's Hospital?
Why Nationwide Children's Hospital
The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children's Hospital, where Passion Meets Purpose.
Here, Everyone Matters. We're 12,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we'll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.
Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.
Nationwide Children's Hospital. A Place to Be Proud
Systems Analysis and Support
Supports small to medium departmental systems usually in only one or two departments.
Provides basic system coding and programming as required.
Develops and implements basic data queries and reports as needed.
Coordinates IS resources for project and operational support.
Develops customer and system documentation as required.
Provides effective user training and support.
Provides troubleshooting, problem analysis, debugging, and resolution of assigned system issues.
Performs basic system updates, patches, service releases, and upgrades as needed.
IS Operational Support
Utilizes IS Operational support systems to include the Help Desk, Change Control, Problem Management, source and version control, and other systems as required;
Builds and maintains vendor relationships to ensure products and/or services meet the business needs and objectives of the Hospital.
Works to minimize systems outages and the effects of outages on Hospital users by scheduling needed system downtimes to provide minimal disruption of service to users, proactively monitoring and analyzing system performance to proactively detect and resolve production system issues, and performing stringent system testing before implementing new solutions or system changes.
Provides fiscal responsibility in the use of Hospital resources by designing, implementing, and maintaining solutions to best utilize those resources in areas of responsibility.
Knowledgeable of the Children's Hospital IS Project Management Office (PMO) methodologies to include familiarity with defined project phases and project deliverables.
Leads small projects that involve a limited number of IS departments or customers.
Actively seeks assistance and guidance from the PMO on project execution.
Knowledgeable of and adheres to Nationwide Children's Hospital policies, processes, procedures, standards, and guidelines governing privacy, security, and disaster recovery/business continuity.
Actively protects sensitive, classified, and confidential information.
Uses and accesses systems and information only for authorized purposes and in accordance with security procedures and guidelines to perform job duties as assigned.
Maintains individual accountability for security controls and measures (e.g., individual passwords are not shared with other users).
Reports suspected security and/or privacy incidents following established Nationwide Children's Hospital procedures.
Develops, implements, and/or maintains systems following IS Information Assurance policies, processes, procedures, and guidelines and industry standards to address security, privacy, and disaster recovery/business continuity needs to protect Children's Hospital information and resources at established, defined levels.
Follows established procedures to conduct reviews and audits of systems and information for assigned areas of responsibility.
Maintains systems to keep information and resources secure and safe from known vulnerabilities to include updating applications and systems with security patches and code updates, applying appropriate virus protection, and testing changes before placing into production environments.
Assists Information Assurance staff in the development and refinement of Information Assurance standards, policies, procedures, processes, and guidelines.
Teamwork, Collaboration, Professionalism, and Leadership
Works with other IS staff in functional or cross-functional teams to meet goals, objectives, and responsibilities
Maintains a professional demeanor in conducting job duties and accepts accountability for their performance.
Fosters a team atmosphere within IS and other Hospital departments by interacting with others in an honest and straightforward manner, listening to and valuing the opinions and ideas of others, sharing knowledge, and helping others to accomplish goals.
Develops and maintains technical and professional skill levels.
Other duties as assigned
Sets the example in establishing and maintaining a professional demeanor and being accountable for their performance.
Nationwide Children's Hospital Values-Based
Accountability - Holds self and others accountable for results and best outcomes
Adaptability - Able to adjust to shifting needs and/or help in other areas as needed
Collaboration - Seeks input from and builds positive partnerships/work relationships with others; Supports a questioning attitude
Diversity/Cultural Awareness - Inclusive, respectful and sensible when working with others, including diverse cultures or groups
Encourages Wellness - Exhibits and encourages wellness of self and those around him/her
Ethics / Compliance - Acts with integrity and in compliance with applicable laws and regulations.
Interpersonal Relations - Interacts effectively with others; considers and responds to the needs, feelings and capabilities of others
Leverages Strengths - Recognizes individual strengths and seeks to leverage those to achieve goals
Resourcefulness - Able to deal well with new or difficult situations and to find solutions to problems
Results Oriented - Defines well-organized, effective processes to achieve results
Trustworthy - Establishes an environment of trust by acting honestly and with integrity
Work Life Balance - Balances personal & professional demands
Zero Hero - Aware of and uses safety, quality and performance improvement techniques according to Zero Hero principles. Makes patient, employee and guest safety a personal commitment.
Job-Related Attention to Detail - Completes tasks with little to no error
Change Management - Demonstrates support for innovation and organizational changes needed to improve the overall effectiveness; Facilitates problem-solving and creative-thinking processes leading to the development and implementation of new approaches, systems, structures, and methods.
Customer Satisfaction - Ensures customers, both internal and external, are satisfied with the service received
Customer Service - Provides excellent, customer-focused service to both internal and external customers
Oral Communication - Ability to express oneself clearly in conversations and interactions with others
Organizational Abilities - Plans and prioritizes to be effective and efficient
Problem Solving - Steps up and takes action to resolve challenges
Professionalism - Exhibits skill, good judgment and polite behavior to do the job well.
Self-Development - Actively seeks ways to stay current in job-related knowledge and to improve skills
Teamwork - Promotes cooperation and partnership with others
Technical Aptitude - Demonstrates a depth of judgment, knowledge and technical skill important for the position
Written Communication - Able to communicate clearly and professionally in written format
Independence - Ability to work alone with little to no direction
Job Knowledge - Demonstrates knowledge of the required processes, procedures, skills and responsibilities of the job
Multi-Tasking - Able to effectively handle multiple tasks simultaneously
Project Management - Ability to plan and organize resources to deliver required results on time and on budget
Job Specific Skills and/or Certifications
Analytical Skills - Problem solving ability to understand highly complex systems and articulate details both verbally and visually
Presentation Skills - Presentation skills required to interact effectively with all levels of the organization and external contacts.
Client Server Architecture - Basic working knowledge of Application functionality and integration between desktop clients and servers, including applications, databases, storage, and web services
Configuration Management - Understanding of ITIL processes with regard to build, enhancement, and maintenance of Application systems
Interpersonal Skills - Interpersonal skills required to interact effectively with all levels of the organization and external contacts.
Microsoft Desktop / Server Platforms
Basic understanding of Microsoft desktop and server platforms, including but not limited to design, installation, configuration, optimization, and administration
Communication Skills - Written and verbal communication skills required to interact effectively with all levels of the organization and external contacts.
Project Management Skills - Basic project management understanding to assist Senior Analysts in project delivery.
Microsoft Office - Intermediate skills in use of PC desktop applications such as MS Word, Excel, PowerPoint, and Project.
Technology Hardware - Basic understanding of all Technology hardware and interfaces as it relates to Healthcare Medical, Business, and/or Clinical systems
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Bachelor Degree in related Computer Science areas or equivalent experience required.
At least 3 years' experience providing programmer analyst support required.
Experience in health care environments preferred.
Ability to work flexible schedules to meet job requirements; requires occasional after-hours support and overnight travel.
Minimum Physical Requirement:
Talking on the phone or in person (Frequently)
Typing on a keyboard (Frequently)
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