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Technical Specialist Job in Atwater, Ohio US

Technical Specialist

QUEST DIAGNOSTICS - Atwater, OH

Posted: 1/21/2021 - Expires: 4/21/2021

Job ID: 223740314

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Job Description

Look for more than answers.

Patients and Physicians rely on our diagnostic testing,
information and services to help them make better healthcare decisions. These
are often serious decisions with far-reaching consequences, and require
sensitivity, tact and a clear dedication to service. It's about providing
clarity and hope.

As a Technical Specialist you will work for the world
leader in the industry, with a career where you will have the opportunity to
collaborate and affect change while expanding your leadership skills and technical
knowledge. You can make a real impact in a market that is growing and
developing.

Basic Purpose:

 Reporting
to the Lead Application Analyst of Quanum Technology Operations, the Technical
Specialist is responsible for implementation and support of the Healthcare
Technology & Analytics Solutions of Quest Diagnostics.  The position entails utilizing Agile, DevOps and
Cloud best practices for installation, configuration, defect remediation and support
of multi-platform proprietary applications. 

Duties and
Responsibilities:

-Provide
     24 x 7 tier three application support for Non-Prod, Production and
     Disaster Recovery environments including on-call rotation
-Triage
     support incidents and escalate high priority events to appropriate staff
-Investigate
     production defects by reviewing appropriate application code and making
     recommendation on resolution by either development staff or operations
-Ability
     to troubleshoot Cloud, Kubernetes and/or container issues
-Communicating
     proactively with our sales and business partners to assess issues and
     provide periodic status updates
-Work
     in a collaborative manner with other teams internally and externally including:
     Customer Help Desk, IT Service Desk, Infrastructure Partners, Vendors,
     etc.
-Install
     and configure proprietary applications in Non-Prod, Production and
     Disaster Recovery environments using Agile, DevOps and Cloud best
     practices in a primarily Linux and Java environment (WebLogic, Tomcat)
-Create
     and maintain documentation relative to application support and
     implementation
-Lead
     or provide support for technical projects from design to implementation
-Maintaining
     proficiency in application and product expertise.
-Keeping
     abreast of the new Quest Diagnostics technologies and organizational
     impact
-Demonstrating
     ability to communicate effectively with all levels, including customers,
     technical personnel and management.

Education Preferred:

BS/BA degree in Computer Science/Information Systems or related field,
or equivalent combination of education and work experience

Work Experience: 

-3 - 5 year's experience in DevOps environment
-3-5
     years' experience in technical support and troubleshooting of multiple
     systems including; cloud native applications, interface engines, J2EE
     applications and complex distributed systems.
-3-5
years' Customer Service experience.

Other:

-Experience
     with ticketing systems such as Service Now or HP Service Manager preferred
-Experience
     with Unix/Linux, Windows Server, Tomcat/JBoss, WebLogic, Apache/ Nginx,
     Redis, Java, SQL, Unix/Linux, HL7, XML, FTP, TCP/IP, Azure, AWS
-Experience
     with enterprise monitoring tools such as BMC Patrol, Graphite, Nagios, Elk
     Prometheus or Splunk preferred
-Experience
     with DevOps methodologies and tools such as Ansible, GitLab, Chef, Jenkins
-Application
     experience with MS Windows, MS Office, MS Lync, and MS Outlook.
-Excellent
     proficiency in problem solving and troubleshooting production issues
-Excellent
     interpersonal and communication skills
-Excellent
     organizational, time management, customer service, prioritization and
     multi-tasking skills
-Overnight,
     Weekend, Holiday support on-call as required
-First Shift
     Hours - Slight change in shift hours may be required to provide adequate
     overlap of support coverage
-Less
than 25% Travel required for training and/or team meetings

Apply Today

Join us for
competitive benefits and development opportunities in a progressive and
supportive environment. Help us improve our service, and the experiences of our
patients and colleagues. Work with us and together we can be better.

Your Quest
career. Seek it out.

All
requirements are subject to possible modifications to reasonably accommodate
individuals with disabilities.  or Citizenship. 

Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans /  Disabled / Sexual Orientation / Gender Identity.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
49425637
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
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