Look for more than answers.
Patients and Physicians rely on our diagnostic testing,
information and services to help them make better healthcare decisions. These
are often serious decisions with far-reaching consequences, and require
sensitivity, tact and a clear dedication to service. It's about providing
clarity and hope.
As a Technical Specialist you will work for the world
leader in the industry, with a career where you will have the opportunity to
collaborate and affect change while expanding your leadership skills and technical
knowledge. You can make a real impact in a market that is growing and
to the Lead Application Analyst of Quanum Technology Operations, the Technical
Specialist is responsible for implementation and support of the Healthcare
Technology & Analytics Solutions of Quest Diagnostics. The position entails utilizing Agile, DevOps and
Cloud best practices for installation, configuration, defect remediation and support
of multi-platform proprietary applications.
24 x 7 tier three application support for Non-Prod, Production and
Disaster Recovery environments including on-call rotation
support incidents and escalate high priority events to appropriate staff
production defects by reviewing appropriate application code and making
recommendation on resolution by either development staff or operations
to troubleshoot Cloud, Kubernetes and/or container issues
proactively with our sales and business partners to assess issues and
provide periodic status updates
in a collaborative manner with other teams internally and externally including:
Customer Help Desk, IT Service Desk, Infrastructure Partners, Vendors,
and configure proprietary applications in Non-Prod, Production and
Disaster Recovery environments using Agile, DevOps and Cloud best
practices in a primarily Linux and Java environment (WebLogic, Tomcat)
and maintain documentation relative to application support and
or provide support for technical projects from design to implementation
proficiency in application and product expertise.
abreast of the new Quest Diagnostics technologies and organizational
ability to communicate effectively with all levels, including customers,
technical personnel and management.
BS/BA degree in Computer Science/Information Systems or related field,
or equivalent combination of education and work experience
-3 - 5 year's experience in DevOps environment
years' experience in technical support and troubleshooting of multiple
systems including; cloud native applications, interface engines, J2EE
applications and complex distributed systems.
years' Customer Service experience.
with ticketing systems such as Service Now or HP Service Manager preferred
with Unix/Linux, Windows Server, Tomcat/JBoss, WebLogic, Apache/ Nginx,
Redis, Java, SQL, Unix/Linux, HL7, XML, FTP, TCP/IP, Azure, AWS
with enterprise monitoring tools such as BMC Patrol, Graphite, Nagios, Elk
Prometheus or Splunk preferred
with DevOps methodologies and tools such as Ansible, GitLab, Chef, Jenkins
experience with MS Windows, MS Office, MS Lync, and MS Outlook.
proficiency in problem solving and troubleshooting production issues
interpersonal and communication skills
organizational, time management, customer service, prioritization and
Weekend, Holiday support on-call as required
Hours - Slight change in shift hours may be required to provide adequate
overlap of support coverage
than 25% Travel required for training and/or team meetings
Join us for
competitive benefits and development opportunities in a progressive and
supportive environment. Help us improve our service, and the experiences of our
patients and colleagues. Work with us and together we can be better.
career. Seek it out.
requirements are subject to possible modifications to reasonably accommodate
individuals with disabilities. or Citizenship.
Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.