In this position, you'll have the opportunity to:
Assist associates throughout the United States with any technical issues they are experiencing. The Service Desk will be responsible for fielding telephone calls and emails, and assigning the proper resources to resolve the problems. Interns will work closely with Applications and Infrastructure Support specialists, and will be asked to complete monthly and quarterly reports. Interns will also be assigned to handle desktop and other infrastructure work as needed.
Answer telephone calls and respond to incoming emails.
Logging issues and assigning Track-it tickets to technicians.
Daily Activities including: Monitoring and checking batch jobs, suspicious user activity
Monthly Reports: consisting of comparisons of technicians, their job numbers, team performances, etc.
Infrastructure tasks such as : Manage User Accounts, Manage Email Accounts, Sales Force Support, Printer Support, Software Installations, PC and Laptop Hardware Support and Maintenance, Remote Access Support, Setup new and used computers for users, Manage Tasks using Track-IT software, Swap out Weekly and Monthly Network Backup tapes, Manage and update Anti-Virus software.
Side projects, or work with other departments.
May perform other duties as assigned
Successful candidates will have:
Currently enrolled in an undergraduate program within the technology field
Should possess knowledge of Microsoft Products including Word, Excel and Outlook
Willingness to learn new software in order to complete daily tasks
Prior customer service experience preferred
Great organization skills
Team oriented attitude
Must show extreme responsibility
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Therma-Tru Corp is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce.