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ServiceNow Senior Technical Consultant Job in Grove City, Ohio US

ServiceNow Senior Technical Consultant

CDW LLC - Grove City, OH

Posted: 1/22/2021 - Expires: 4/22/2021

Job ID: 223760362

Job Description

The Technical Consultant will provide subject matter and technical expertise to support customer’s implementations of products developed on the ServiceNow platform. This is a hands-on role capable of leading technical implementations to ensure customers are successfully implemented and value-established.

Key Areas of Responsibility

Estimation, creation and delivery of solutions for stakeholders and/or customers addressing requirements through technical architecture in consideration of process design, ServiceNow Technical Best Practice and Standards

Collaborate and contribute on the creation, deployment and maintenance of Technical Best Practices and Standards

Ensure technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes

Build trust and establish thought leadership through publication activities: Knowledge Articles, White Papers, Wiki, Community, Blogs, Templates, Capability Content, etc.

Provide mentorship and guidance to other members of the team

Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities

Manage multiple clients with limited or no support after initial project implementation

Contribute to the continual improvement of Delivery and Enhancement Services or SNS processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements

Other duties and responsibilities as assigned

 Education and/or Experience Qualifications

3+ years working on the ServiceNow platform
ServiceNow Certified System Administrator (CSA) – current or within 6 months of hire
ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) – current or within 6 months of hire
ITIL Foundations Certification -– current or within 6 months of hire

Required Qualifications
At least 2 CIS certifications (in addition to CIS-ITSM)  – current or within 6 months of hire
Proficiency with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environment
Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
Proven experience as a key technical resource leading the development and delivery of ITSM solutions
ServiceNow Pre-Sales Accreditations in all product lines
ITIL 4 Managing Professional, Strategic Leader, or Master Level certifications OR ITIL v3 Practitioner, Intermediate, Expert or ITIL v3 Master certifications.
Proficiency with technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies
Experience implementing systems using the Agile/Scrum methodology
Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership in solving business processes and/or technical problems during project delivery
Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
Proven team player and team builder
Strong ownership, accountability, and attention to detail in all work efforts
Superior maturity, professionalism, and judgment; ability to excel with minimum supervision
Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
Ability to travel at least 10% of the time
Ability to make decisions which have significant impact on the department’s credibility, operations, and services

Preferred Qualifications

Degree or equivalent, preferably in Computer Science or Information Technology
5+ years working on the ServiceNow platform

CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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