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Desktop Support Technician 4 - 35346 Job in Dayton, Ohio US

Desktop Support Technician 4 - 35346

Alion Science and Technology Corporation - Dayton, OH

Posted: 1/22/2021 - Expires: 4/22/2021

Job ID: 223774742


Job Description

Job Description

Joina difference making team that is part of Alion Science and Technology's continued growth and success. Alion is currently seeking a Desktop Support Technician 4. The ideal candidate will have strong customer service skills, solid technical knowledge and be a self-starter. The candidate will need to be able to work independently as well as in a team environment.

Desktop Support Job Purpose

Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. Responsible for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms

Job Duties

 Act as the initial point of contact for all computer, system and network issues
 Identify, log and resolve technical issues in a timely fashion
 Assist users with 2FA setup for access to IT resources
 Image and deploy laptops\desktops
 Performs other duties including advanced projects as required

Required Skills:

 3-5 years of Desktop Support experience in a Microsoft Windows environment

Desired Skills:

 5-8 years preferred experience
 Strong communication skills
 Technical aptitude to learn new technologies
 A+, Network+, Microsoft 365 certifications

Knowledge or experience pertaining to the following software:

 Office 365
 Windows 10
 Microsoft Teams
 Active Directory

Security Clearance: None

Women, minorities, individuals with disabilities and veterans are encouraged to apply.  Alion will provide a reasonable accommodation to individuals with disabilities and disabled veterans who need assistance to apply.  Please visit the Alion Careers site for more information

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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