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Branch Manager Job in Strongsville, Ohio US

Branch Manager

New York Community Bank - Strongsville, OH

Posted: 1/27/2021 - Expires: 2/26/2021

Job ID: 223863804

Job Description

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Responsible for the administration of the Branch in accordance with the guidelines and objectives set by the Bank. Directly supervises the Assistant Branch Manager(s), and ensures effective supervision of all Branch personnel. Oversees Branch operations to maintain a consistent high level of customer service. Monitors compliance by the Branch with all Bank policies and procedures. Represents the Bank in the community through various civic, charitable and CRA activities. Responsible for administrative functions associated with Branch operations and employee-performance management.


Establishes Branch business plan and sales objectives, sets individual sales and referral goals, and coordinates and directs Branch sales initiatives for all products and services including the sale of alternative investment products. Responsible to implement sales and service initiatives designed to generate new relationships, deepen existing customer relationships and achieve assigned production goals. Conducts individual, joint and team business calls on targeted prospects and existing business customers and follows-up on leads generated. Provides support to the Assistant Branch Manager(s) to train Branch personnel, conduct disciplinary sessions, evaluate job performance, resolve employee grievances/conflicts, and make promotional decisions. Responsible to review the Branch weekly work schedule and maintain compliance with timekeeping procedures. Oversees all Branch operations and ensures the branch is operating in compliance with federal and state banking requirements and organizational policy and procedures. Responsible for the completion of branch audits and reporting. Adheres to all Bank security procedures and advises Security Department of security breaches. Creates, implements, and presents staff development activities to enhance skills. Authorizes requisitions for new staff, and works with the Assistant Branch Manager(s) to source, interview and hire individuals for open positions in accordance with Bank guidelines. Sources and attends local job fairs in accordance with Bank guidelines. Conducts daily and weekly operations, sales and service meetings and de-briefing sessions in accordance with Bank standards. Arranges customer seminars and promotions within local market. Assists customers with their banking needs and reinforces / role models the sales process when opening accounts and cross-selling bank products and services. Monitors customer service levels, responds to customer issues and ensures staff is meeting Bank-wide standards. Communicates with customers and resolves more complex problems, issues and complaints and properly reports incidents to Regional Management and Branch Administration. Represents the Bank in various civic, community, corporate and CRA functions to further enhance its image and develop additional business. Participates in meetings workshops, and seminars. Travels to cover other Branches when necessary. Performs special projects, and additional duties and responsibilities as required. Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Sun, Mon, Tue, Wed, Thu, Fri, Sat
Job Reference Code
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 5
Graphic Literacy: 5
Workplace Documentation: 5