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Customer Service Representative -Call Center Job in Cleveland, Ohio US

Customer Service Representative -Call Center

Confidential Posting - Cleveland, OH

Posted: 2/10/2021 - Expires: 5/11/2021

Job ID: 224281900

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Job Description

OhioMeansJobs|Cleveland-Cuyahoga County is currently sourcing Customer Service Representative Call Center candidates for local community bank.


The Customer Service Representative- call center:
Demonstrates excellence in customer service while responding to and resolving routine to moderately complex customer inquiries or problems regarding products and services.
Observes and complies with policies and procedures, customer service standards, and compliance guidelines.
Utilizes various computerized systems for tracking, information gathering, and/or troubleshooting.

Requirements:
High school diploma or equivalent.
Minimum two years customer service or telesales experience, preferably in a financial services environment.
Bilingual, (especially Spanish speaking), a plus.
Successful completion of the CCC Internal Certification Training Program(s) as required by management.

OMJCC 8363-10187
Recruiter Hotline 216-777-8255

Identified Skills


Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
Attained Certificate of equivalency for a HS degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Work Shift:
Rotating
Job Reference Code
OMJCC 8363-10187
Salary
$15.00 - $16.80 /hour
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4