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Solutions Engineer Job in Cleveland, Ohio US

Solutions Engineer

TIERPOINT, LLC - Cleveland, OH

Posted: 2/18/2021 - Expires: 5/19/2021

Job ID: 224536299


Job Description

Solutions Engineer

Job Locations





Solutions Engineering


900 - Solutions Engineers


Regular Full-Time


This Solutions Engineer willpartner with the TierPoint sales team to assist in closing new business opportunities by gaining a thorough technical and business understanding of clients' needs and matching those needs with solutions within the TierPoint service portfolio.


Provides quality internal and external customer servicesurrounding the Company values
Provide technical product guidance and support during pre-sales discussions with current and prospective customers and partners

Participate in meetings and lead technical discussion. Act as the technical Trusted Advisor to prospective clients by aligning their business and technical needs with the appropriate solutions
Provide RFP responses, technical drawings, presentations, scopes of work, and technical recommendations
Participate in customer-focused seminars, tradeshows, events, and presentations
Stay up to date on emerging technologies and products, including attaining certifications and participation in industry events as appropriate
Provide ongoing product technical training to the TierPoint direct sales organization and channel partners

Aids in account renewal, refreshing product and solutions to align with update to date offerings
Serves as the Solutions Engineering SME (subject-matter-expert) for the TierPoint implementation of thepre-salessolution
Travel within your assigned territory as required


Bachelordegree preferred or demonstrated equivalent related work experience
Minimum 5-7yearsof presales experience in Cloud, Managed Services, Colocation, and Business Continuity with working knowledge of VMware virtualization, Microsoft Operating Systems, Storage, Security, LAN and WAN networking, and replication technologies
Prior working experience in an IT/Operations role preferred
Excellent written, verbal and presentation skills are required

Ability to create detailed technical Visio documents and lead interactive whiteboarding sessions with internal and external customers
Ability to work independently and as part of a team
Ability to think quickly and precisely in a fast-paced environment
Experience presenting complex technical topics to both technical and business audiences
Technical Certifications (VTSP, MCSE, CCNA, etc.) a plus

Adequate professional experience and knowledge to perform Job Responsibilities
Excellent verbal, written, and interpersonal skills
Ability to prioritize and organize effectively
Ability to work on multiple projects simultaneously
Ability to work both independently and with others

Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
Proficiency in using MS Office Suite and Windows-based computer applications

Equal Opportunity Employer/Veterans/Disabled

Identified Skills

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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