Job Description
Solutions Engineer
Job Locations
US-OH-Cincinnati
ID
2021-1605
Category
Solutions Engineering
Department
900 - Solutions Engineers
Type
Regular Full-Time
Overview
This Solutions Engineer willpartner with the TierPoint sales team to assist in closing new business opportunities by gaining a thorough technical and business understanding of clients' needs and matching those needs with solutions within the TierPoint service portfolio.
Responsibilities
Provides quality internal and external customer servicesurrounding the Company values
Provide technical product guidance and support during pre-sales discussions with current and prospective customers and partners
Participate in meetings and lead technical discussion. Act as the technical Trusted Advisor to prospective clients by aligning their business and technical needs with the appropriate solutions
Provide RFP responses, technical drawings, presentations, scopes of work, and technical recommendations
Participate in customer-focused seminars, tradeshows, events, and presentations
Stay up to date on emerging technologies and products, including attaining certifications and participation in industry events as appropriate
Provide ongoing product technical training to the TierPoint direct sales organization and channel partners
Aids in account renewal, refreshing product and solutions to align with update to date offerings
Serves as the Solutions Engineering SME (subject-matter-expert) for the TierPoint implementation of thepre-salessolution
Travel within your assigned territory as required
Qualifications
Bachelordegree preferred or demonstrated equivalent related work experience
Minimum 5-7yearsof presales experience in Cloud, Managed Services, Colocation, and Business Continuity with working knowledge of VMware virtualization, Microsoft Operating Systems, Storage, Security, LAN and WAN networking, and replication technologies
Prior working experience in an IT/Operations role preferred
Excellent written, verbal and presentation skills are required
Ability to create detailed technical Visio documents and lead interactive whiteboarding sessions with internal and external customers
Ability to work independently and as part of a team
Ability to think quickly and precisely in a fast-paced environment
Experience presenting complex technical topics to both technical and business audiences
Technical Certifications (VTSP, MCSE, CCNA, etc.) a plus
Adequate professional experience and knowledge to perform Job Responsibilities
Excellent verbal, written, and interpersonal skills
Ability to prioritize and organize effectively
Ability to work on multiple projects simultaneously
Ability to work both independently and with others
Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
Proficiency in using MS Office Suite and Windows-based computer applications
Equal Opportunity Employer/Veterans/Disabled
