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Enterprise Customer Success Engineer - Spot Job in Grove City, Ohio US

Enterprise Customer Success Engineer - Spot

NetApp, Inc. - Grove City, OH

Posted: 2/23/2021 - Expires: 5/24/2021

Job ID: 224666249


Job Description

About NetApp

We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea?

Job Summary

NetApp and Spot have joined forces to help companies make applications and cloud infrastructures work together seamlessly. We're making application-driven infrastructures a reality-cloud infrastructures that understand and automatically adapt to application needs. The result: improved performance, increased agility, and up to 90% reductions in cloud infrastructure costs, whether you run on Microsoft Azure, Google Cloud, or AWS.

The Customer Success Engineers (CSEs) serves as the main point-of-contact for our strategic clients and its mission is to drive product adoption, value realization and to increase client's loyalty. This is achieved through intensive hands-on work with the client on its infrastructure stack and architecture, workload migration to Spot, building work plans, providing client's teams with enablement for Spot, QBRs and being a point of escalation for unique technical inquiries.


Increase product adoption by working hands-on with the client to migrate workloads to run via the Spot platform and drive their savings up accordingly and increase the book of business.

Act as a subject matter expert for infrastructure technical questions, best practice, and advising C-level and other senior decision makers on optimizing their infrastructure footprint.

Work from the client and inside Spot organization to promote client's interests such as feature requests, previews etc.

Proactively manage the client's lifecycle, from onboarding through extensive growth and renewal.

Become a strategic partner to our clients and create relationships and trust as the client's infrastructure is always mission-critical.

Identify new growth opportunities (upsells/cross sell) and build a plan accordingly along the Account Manager.

Demo new products and features, and share product roadmaps.

Hold Quarterly Business Reviews (QBRs) with C-level executives and other decision makers.

Job Requirements


Minimum 5-7 years' experience working in external client-facing technical roles (e.g., Customer Success, Tech-Support, Pre-sales, Consulting)

Experience working with cloud-compute platforms (IaaS, PaaS)

Experience working at a fast-paced global software company

Outstanding communication and customer relationship skills

Proven record of working directly with clients and driving change

Proven track record of learning of new technologies

Familiarity with container orchestration platform (such as Kubernetes & Amazon ECS)

Bachelor's degree in computer-science or related field or relevant work experience

A Plus:

Familiarity with CI/CD tools, e.g., Jenkins, Gitlab, Chef, Ansible

Familiarity with infrastructure-as-a-code tools (such as Terraform, CloudFormation)


Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.

If you run toward knowledge and problem-solving, join us.

Colorado Residents Only: If the Company determines this role will be performed in Colorado, the starting on target earningfor this position is 181,000. This role could be eligible for comprehensive benefits including: Medical, Dental, Vision, Life, 401(K), Paid Time off (PTO), Company bonus, Employee stock purchase plan.*. Final compensation will be dependent on various factors such as location, qualifications, certifications, relevant work experience and other factors, consistent with applicable law.


Equal Opportunity Employer Minorities/Women/Vets/Disabled.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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