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SR ENTERPRISE SYS ENGINEER Job in Grove City, Ohio US

SR ENTERPRISE SYS ENGINEER

Northwest Bank - Grove City, OH

Posted: 2/24/2021 - Expires: 5/25/2021

Job ID: 224685275

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Job Description

Description
Under supervision of the Enterprise Engineering Manager, the Enterprise Systems Engineer (ESE) works to analyze, plan, implement, maintain, troubleshoot, and enhance large complex systems. The ESE has technical ownership over, and establishes standards for, core infrastructure technologies including Active Directory, DNS, DHCP, load balancing, clustering, SAN storage, hypervisors, physical and virtual servers, cloud platforms, telecommunication systems, and contact center platforms.






QUALIFICATIONS





To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.











Education





Education Level




Education Details




Req




Pref







Technical Degree




Infrastructure Engineering or related field




X




Or





Bachelor's Degree




Infrastructure Engineering or related field




X




Or











Work Experience





Experience




Experience Details




Req




Pref







12 or more years




Infrastructure Engineering related role




X














Essential Functions







*




Mentor, guide, and influence others, acting as a technology thought leader





*




Perform analytical, technical, and administrative work in the planning, design, installation, documentation, and administration of infrastructure solutions





*




Architect complex systems and solutions





*




Lead the day-to-day operational support for core server and tier 3 application infrastructures





*




Design, build, patch, tests (check for compatibility issues, conducts QA) and deploy systems and platforms meeting customers' needs and specifications





*




Coordinate testing and application of ongoing software patches or upgrades





*




Lead in planning and implementing changes to infrastructure with the goal of enhancing performance, resiliency, and efficiency





*




Create and maintain documentation (diagrams, procedures, etc) for enterprise server topologies and system or application configurations





*




Lead the configuration and maintenance of core Enterprise Applications, including but not limited to lending systems, teller systems, enterprise content management, communication and contact center platforms, etc





*




Perform complex software and operating system upgrades, storage and server implementations, data migration and disaster recovery operations





*




Configure security settings or access permissions for groups and individuals





*




Provide technical support to other technicians, engineers, administrators or users by troubleshooting complex problems related to server or platform functionality and performance





*




Design and configure monitoring for systems and applications





*




Propose modifications to Knowledge Management System processes and procedures, which will be leveraged by the Support Services team members as they troubleshoot issues on a daily basis





*




Work with business applications owners, vendors, consultants, contractors, and IT personnel





*




Work with and manages vendors performing activities on behalf of Information Systems





*




Keep management informed of critical customer facing issues and ETA's to resolution





*




Assist in budget preparation, cost analysis, and long-range planning including proactively assessing needs and providing recommendations





*




Work with and manages vendors performing activities on behalf of Information Systems





*




Adhere to infrastructure and applications security procedures





*




Work periodic nights and weekends.










Additional Essential Functions







Ensure compliance with Northwest's policies and procedures, and Federal/State regulations









Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency









Work as part of a team









Work with on-site equipment














Additional Responsibilities







Other duties as assigned









Participate in ongoing training














Safety and Health for those without supervisory duties







Abide by the rules of the safety and loss prevention program









Perform work tasks in a safe manner









Report any and all injuries to supervisor









Know what to do in case of an emergency














General Employee KSAs








Proficiency







*




Ability to establish effective working relationships among team members and participate in solving problems and making decisions




Extensive





*




Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written




Extensive





*




Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information




Extensive





*




Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information




Extensive





*




Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas




Extensive











Additional Knowledge, Skills and Abilities





KSAs




Proficiency







Knowledge of Windows Server and Desktop Operating Systems on physical and virtual servers, Linux is a plus




Extensive





Knowledge of network protocols across LAN/WAN/VPN




Extensive





Server engineer should have knowledge of most core server infrastructure technologies including Active Directory objects, domains, sites and services, LDAP, DNS, DHCP, Kerberos, Group Policy, DFS, File Shares, IIS, Hyper-V, cloud technologies (Azure, Office 365, AWS), SAN storage, load balancing, clustering, and messaging platforms such as Exchange, Lync, Skype, and Teams




Extensive





Telecom engineer should have working knowledge of most components within the Avaya telecommunication systems and contact center platforms including Workforce Optimization, Elite Multichannel, IVR/voice banking etc




Extensive





Ability and initiative to learn and research new concepts, ideas, and technologies quickly




Extensive





Ability to train and teach others




Extensive





Ability to facilitate meetings and follow up with resulting action items




Extensive





Ability to support applications that span the entire enterprise




Extensive





Ability to demonstrate technical ownership, leadership, and authority in area(s) of expertisefacilitate meetings and follow up with resulting action




Extensive











Licenses and Certifications





Enter Licenses/Certifications




Licenses/Certification Details




Time Frame




Req




Pref







COMPTIA Certification




COMPTIA Certification




Upon Hire




X




Or





Microsoft Certification




Microsoft Certification




Upon Hire




X




Or





Avaya Certification




Avaya Certification




Upon Hire




X




Or





ITIL Fundamentals Certification




ITIL Fundamentals




Upon Hire




X









The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Identified Skills


Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
41264751
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
N/A