Job Description
Description
Under supervision of the Enterprise Engineering Manager, the Enterprise Systems Engineer (ESE) works to analyze, plan, implement, maintain, troubleshoot, and enhance large complex systems. The ESE has technical ownership over, and establishes standards for, core infrastructure technologies including Active Directory, DNS, DHCP, load balancing, clustering, SAN storage, hypervisors, physical and virtual servers, cloud platforms, telecommunication systems, and contact center platforms.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Education Level
Education Details
Req
Pref
Technical Degree
Infrastructure Engineering or related field
X
Or
Bachelor's Degree
Infrastructure Engineering or related field
X
Or
Work Experience
Experience
Experience Details
Req
Pref
12 or more years
Infrastructure Engineering related role
X
Essential Functions
*
Mentor, guide, and influence others, acting as a technology thought leader
*
Perform analytical, technical, and administrative work in the planning, design, installation, documentation, and administration of infrastructure solutions
*
Architect complex systems and solutions
*
Lead the day-to-day operational support for core server and tier 3 application infrastructures
*
Design, build, patch, tests (check for compatibility issues, conducts QA) and deploy systems and platforms meeting customers' needs and specifications
*
Coordinate testing and application of ongoing software patches or upgrades
*
Lead in planning and implementing changes to infrastructure with the goal of enhancing performance, resiliency, and efficiency
*
Create and maintain documentation (diagrams, procedures, etc) for enterprise server topologies and system or application configurations
*
Lead the configuration and maintenance of core Enterprise Applications, including but not limited to lending systems, teller systems, enterprise content management, communication and contact center platforms, etc
*
Perform complex software and operating system upgrades, storage and server implementations, data migration and disaster recovery operations
*
Configure security settings or access permissions for groups and individuals
*
Provide technical support to other technicians, engineers, administrators or users by troubleshooting complex problems related to server or platform functionality and performance
*
Design and configure monitoring for systems and applications
*
Propose modifications to Knowledge Management System processes and procedures, which will be leveraged by the Support Services team members as they troubleshoot issues on a daily basis
*
Work with business applications owners, vendors, consultants, contractors, and IT personnel
*
Work with and manages vendors performing activities on behalf of Information Systems
*
Keep management informed of critical customer facing issues and ETA's to resolution
*
Assist in budget preparation, cost analysis, and long-range planning including proactively assessing needs and providing recommendations
*
Work with and manages vendors performing activities on behalf of Information Systems
*
Adhere to infrastructure and applications security procedures
*
Work periodic nights and weekends.
Additional Essential Functions
Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment
Additional Responsibilities
Other duties as assigned
Participate in ongoing training
Safety and Health for those without supervisory duties
Abide by the rules of the safety and loss prevention program
Perform work tasks in a safe manner
Report any and all injuries to supervisor
Know what to do in case of an emergency
General Employee KSAs
Proficiency
*
Ability to establish effective working relationships among team members and participate in solving problems and making decisions
Extensive
*
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
Extensive
*
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
Extensive
*
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
Extensive
*
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Extensive
Additional Knowledge, Skills and Abilities
KSAs
Proficiency
Knowledge of Windows Server and Desktop Operating Systems on physical and virtual servers, Linux is a plus
Extensive
Knowledge of network protocols across LAN/WAN/VPN
Extensive
Server engineer should have knowledge of most core server infrastructure technologies including Active Directory objects, domains, sites and services, LDAP, DNS, DHCP, Kerberos, Group Policy, DFS, File Shares, IIS, Hyper-V, cloud technologies (Azure, Office 365, AWS), SAN storage, load balancing, clustering, and messaging platforms such as Exchange, Lync, Skype, and Teams
Extensive
Telecom engineer should have working knowledge of most components within the Avaya telecommunication systems and contact center platforms including Workforce Optimization, Elite Multichannel, IVR/voice banking etc
Extensive
Ability and initiative to learn and research new concepts, ideas, and technologies quickly
Extensive
Ability to train and teach others
Extensive
Ability to facilitate meetings and follow up with resulting action items
Extensive
Ability to support applications that span the entire enterprise
Extensive
Ability to demonstrate technical ownership, leadership, and authority in area(s) of expertisefacilitate meetings and follow up with resulting action
Extensive
Licenses and Certifications
Enter Licenses/Certifications
Licenses/Certification Details
Time Frame
Req
Pref
COMPTIA Certification
COMPTIA Certification
Upon Hire
X
Or
Microsoft Certification
Microsoft Certification
Upon Hire
X
Or
Avaya Certification
Avaya Certification
Upon Hire
X
Or
ITIL Fundamentals Certification
ITIL Fundamentals
Upon Hire
X
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
