POSITION GOAL: Ensure high levels of visitor satisfaction through assisting in the management of maintenance and law enforcement operations, park facilities and grounds to the highest professional standards and according to Metroparks mission and operating principles.
LOCATION: Pearson Metropark: https://metroparkstoledo.com/explore-your-parks/pearson-metropark/
CLASSIFICATION: Hourly, Non-Exempt, Year-Round, Full Time
COMPENSATION: $21.75 per hour; Employer and employee contribute to Public Employees Retirement System
MINIMUM POSITION REQUIREMENTS: Alternates to the following position requirements may be made as Metroparks finds appropriate and acceptable.
Education: Associate Degree or work experience equivalent to an Associate Degree in Parks and Recreation services, Natural Resources, Grounds Management, Criminal Justice Services or related field.
Experience: Park or outdoor operations experience including leadership responsibilities. Horticultural, arboricultural and project management experience preferred.
Knowledge, Skills, Abilities
• Knowledge of principles and processes for providing customer service; this includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Ability to effectively lead others utilizing shared leadership principles
• Ability to manage files and records and prepare reports.
• Ability to promote innovation and lead change.
• Knowledge of basic word processing and office functions using Microsoft Office software.
• Ability to conduct fact-based problem analysis, identify and implement effective solutions.
• Knowledge of PERRP and OSHA compliance requirements.
• Ability to communicate effectively both verbally and in written form; knowledge of effective communication principles.
• Knowledge of procedures, techniques and best practices in maintenance of facilities/equipment in park operations, land/campus management and natural resources management.
• Ability to read and understand blueprints and schematics.
• Ability to create and deliver presentations and training programs.
• Ability to establish and sustain critical relationships both internally and externally, including building relationships with customers, community partners and volunteers.
• Ability to manage the time of self and others.
• Maintains composure, keeps emotions in check, controls anger, and avoids aggressive behavior, even in very difficult situations
• Remains open to change and to considerable variety in the workplace.
• Accepts criticism and deals calmly and effectively with high stress situations.
• Always treats people with respect and consideration without regard to race, gender, ethnicity, age, religion, social or economic status, etc.
• Exhibits appropriate professional behavior in diverse social, cultural, business and educational situations.
• Exhibits a high level of integrity, honesty, responsibility and trustworthiness.
• Demonstrates support for organizational decisions and supports organizational programs and initiatives through active involvement and communication.
• Demonstrates persistence in the face of obstacles.
• Commitment to personal and professional growth and development including formal education, participation in professional organizations, attendance at conferences and seminars and networking activities.
Working Conditions and Physical Requirements:
Schedule is based on a 40-hour work week; will require some weekends, holidays, and evenings; work hours will vary based on departmental and organizational needs.
Requires occasional lifting and carrying of up to 25 pounds; ability to walk and work outdoors for extended periods of time in all types of weather including extreme heat and cold.
Must possess and maintain a valid driver’s license. May require business use of personal vehicle.
REPORTS TO: Park Services Supervisor
DIRECT REPORTS: Park Technicians, Grounds Maintenance Assistants, Rangers, Park Maintenance (as assigned).
KEY DUTIES AND RESPONSIBILTIES:
• Assist with the supervision of maintenance, law enforcement and public service activities and outreach programming for assigned parks.
• Assign duties to staff; schedule shifts and project assignments; train staff members in their duties.
• Coordinate law enforcement and maintenance activities and resolve problems
• Assist in management of department budget and preparation of division budget.
• Confer and cooperate with other departments, partners and operations districts in order to ensure coordination of activities; maintain interagency communications as needed.
• Records data and creates reports pertaining to law enforcement, community policing and maintenance activities.
• Observe and monitor staff performance in order to ensure efficient and safe operations, achievement of goals and adherence to organizational policies and procedures.
• Stay current with technological advancements within the division and district including communications, data acquisition and dissemination.
• Maintain data on park district resources including facilities, fleet and equipment inventory.
• Supports training and development of staff including FTO program, general orientation, core training, on-the-job training and career development.
• Cooperate with planning department and safety officer to ensure effective risk management.
• Works with volunteer program staff to create volunteer opportunities and effectively use volunteer resources to accomplish projects and programs
• Participate in strategic planning activities; carry out assigned strategic initiatives to support Metroparks strategic plan and operating principles.
• Direct the work of volunteers and interns.
• Schedule and coordinate contract services.
• Create and present public information programs and in-service field training.
• Other park duties as assigned.
• Must obtain the following certifications within 1 year of employment and fulfill requalification and recertification requirements
o First Aid/CPR/AED
o Pesticide Applicator’s license
o OSHA 30-hour training