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Infrastructure Engineer 3 Job in Westlake, Ohio US

Infrastructure Engineer 3

Hyland Software, Inc. - Westlake, OH

Posted: 2/26/2021 - Expires: 5/27/2021

Job ID: 224776636


Job Description

Infrastructure Engineer 3

Job ID


# of Openings


Job Locations

Building 3 Westlake, Ohio

Additional Locations



Cloud Solutions


The Infrastructure Engineer is responsible for designing and supporting the IT Infrastructure and contributing to the development and execution of strategic initiatives within the engineering team that drive innovation and deliver the right tools, processes, and standards to enable the company's growth. This position will also serve as a mentor for other Engineers on the team within our Global Cloud Services group. The GCS Infrastructure team regularly works in tandem with other teams internally, so ability to collaborate well with others is required. Does this sound like the right fit for you? If so, check out the additional details below.

What you will be doing

Implement new technology platforms and perform upgrades and modernization of servers and systems
Troubleshoot complex or escalated production issues for internal and external customers
Identify and improve internal efficiencies on the data center systems' security, maintenance, installations, and upgrades; providing ongoing recommendations and reporting
Operate as a trusted advisor on issues and trends; provide general consulting services leveraging expertise and significant best practice knowledge
Participate in the design, implementation and execution of backup and disaster recovery
Document the design, operation and troubleshooting of technology platforms and procedures
Mentor, coach, train, and provide feedback to other team members; may provide feedback to leadership on abilities of team
Participate in audits of servers and environment to ensure compliance with established standards, policies and configuration guidelines
Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy

What will make you successful

High School diploma, or equivalent
Experience as an Infrastructure Engineer
Strong experience with virtualization technology
Experience with Citrix, Netapp, and Linux
Experience with public cloud solutions
Experience managing complex projects
Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
Strong data gathering, interviewing, and analytical/problem solving skills
Strong customer service orientation
Strong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
Self-motivated with the ability to manage projects to completion with minimal oversight
Strong knowledge of systems administration
Strong knowledge of Microsoft Windows network environments
Strong business and technology acumen

Please note: The job duties and responsibilities of this role are unable to be performed in the State of Colorado at this time.

What you can expect next

Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
Any follow up questions? Email your Recruiter directly at


401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program. Hyland House Program.

Find out more by going to .

Welcome to #HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Connect With Us!

Not ready to apply? Connect with us for general consideration.

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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