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Technical Support Analyst Job in Mayfield Heights, Ohio US

Technical Support Analyst

Trimble Inc - Mayfield Heights, OH

Posted: 2/26/2021 - Expires: 5/27/2021

Job ID: 224779411

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Job Description

Description

Title: Technical Support Analyst

Location: Mayfield Hts, OH

Department: Professional Services

Position Overview:

The ideal candidate will optimally have 2+ years of experience in .NET development and be capable of writing complex MSSQL stored procedures. This person will need to learn the structure of a complex, mature software application and be able locate and repair problems in the code as well as make enhancements within the framework of the existing product. He or she will be thorough in making sure all code changes meet our quality standards and the needs of our customers.

Performance Responsibilities:

*     Work with Team Leader, Team members, and other Trimble personnel to ensure appropriate resolution to client issues and train them on the software they are supporting

*     Manage the list of outstanding customer and QA issues and work with their supervisor to assign priority to those issues

*     Release approved and personally reviewed software to clients

*     Utilize system code base and tools to help diagnose, troubleshoot, and resolve client software issues

*     Assist with implementation, training, and sales support for all assigned products

*     Assist with requirements gathering for customer requested enhancements to assigned products

*     Ensure timely and accurate proprietary software support and efficient customer service

*     Perform other duties as assigned by supervisor

Minimum Qualifications:

*     2+ years previous software support/analyst experience

*     College degree and knowledge of the transportation industry a huge plus

*     Good verbal and written communication skills demonstrating the ability to work with customers inside or outside of the company

*     Customer handling and good inter-personal skills are as important as technical know-how as well as the desire to investigate and resolve problems.

*     Advanced to expert level of computer abilities.

*     Aptitude for designing and coding software and a desire to do quality work

*     Ability to work with a large established software base to locate problems

*     Ability to apply critical thinking to address proprietary enterprise software issues in the midst of an increasing complexity of computer systems including interrelated issues involving hardware, network, and 3rd party applications.

*     Time management and prioritization skills needed to manage multiple requests with varying levels of importance and criticality.

*     The drive and natural tendency to keep their technology skills up to date

*     Ability to work in a team environment, troubleshoot technical software problems, and end-user consultation

*     Previous software support, knowledge of Microsoft SQL, Visual Basic 6, and relational database experience a plus

*     Ability to understand and effectively communicate how our applications can apply to a given customer's environment

*     Ability to guide a client through user misunderstanding or operational error

*     Ability to identify, analyze and fix "faults" which prevent users from connecting with their systems

*     Ability to answer customer questions and concerns over the phone, or in person, either resolving the issues with the customer or referring the problem to other technical personnel

*     Trimble Support is very much a team activity. Although most client interaction is one-on-one, it is crucial that the Support Developer works closely with other members of the team to communicate issues as well as involve specialized resources as necessary.

*     It is important to be able to relate to customers with varying levels of technical skills and understanding; from the end-user to the IT Manager, to the executive level

Computer Requirements

*     Technical background including exposure to networks and multi-user applications.

*     Proficient in using multiple application software packages for an MS Windows environment including Microsoft Office Suite

*     Internet service at home to support telecommuting when needed

*     Prior SQL and database experience strongly desired

*     Prior .Net Development experience strongly desired

Physical Requirements:

*     Constant and close visual work at desk or computer

*     Constant sitting and working at a desk

*     Frequent verbal and written communication with the team and other business associates by telephone, correspondence, or in-person

*     Frequent lifting of folders, files, binders, and other objects weighing up to 20 lbs.

*     Frequent opening and closing of heavy file drawers

*     Occasional bending and stooping to pick up boxes and equipment weighing up to 50 lbs.

*     Frequent walking and standing

*     Occasional driving of automobiles

Our Company

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware, and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation, and logistics. For more information about Trimble (NASDAQ: TRMB), visit www.trimble.com

Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D

#Support

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Pay Equity
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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

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Hiring Range:
58500
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76200
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Bonus Eligible?
Yes
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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D

It is Trimble's policy that candidates are entitled to equal employment opportunities without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation or the presence of a medical condition or disability.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
51667706
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
N/A