Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
The Senior Manager of Credit and Collections is the Business Process Owner (BPO), responsible for noted functions at a regional level. This role is responsible for creating, implementing, and enforcing policies and procedures as they relate to a structure supporting the Customer Credit and Collection functions. This includes creating policies that allows for growth within a risk management structure, while continuing to maintain adherence to accepted standards and controls. This role also includes establishing the appropriate North American regional strategy to optimize cash flow, allowing for attainment of corporate goals, while maintaining strong customer service relationships. Additional responsibilities include the facilitation and fostering of the relationship with the outsource provider to ensure overall singular strategies for attaining corporate goals, within the boundaries of maintaining the overall controls environment.
You are responsible for
Provide leadership and direction for the activities within the DNA Regional Business Services (GBS) unit, relating to the customer and credit functions.
Review domestic and international customer order patterns for the purpose of establishing and maintaining credit lines for all customers across all entities and acquisitions managed within the DNA Regional GBS site.
Continually review and analyze existing accounts to ensure that account balances are within pre-determined credit lines and payment trends are in line with corporate standards.
Obtain and analyze credit reports as required for management, marketing, finance, procurement, and other related areas domestically and internationally.
Secure letters of credit, payment and performance bonds, guarantee of payments and any other document deemed necessary to maintain appropriate credit control.
Prepare, file, maintain and monitor all UCC filings, mechanic liens and bond claims. This includes procedures for review and releasing of filings, liens and claims.
Evaluate various customer payment risks, including credit, country and currency. Review "high risk" accounts with A/R representatives and facilitate demand letters and turning over to collection / third-party agencies for account resolution.
Manage the proactive resolution of issues and communicate with internal and external customers, enforcing the internal and external escalation process to resolve customer disputes. Visit customers as needed to resolve past due situations.
Provide input relating to cash forecasting as it relates to collections, providing guidance to team for goal attainment, and feedback to management relating to ongoing comparative status.
Plan, organize, lead and control the activities of the business unit, including budgets, projects, schedules, priorities, and personnel. This includes operational and strategic efforts aimed to drive business process improvement including cost cutting opportunities and initiatives.
Establish and maintain daily productivity and processing metrics that will be used to manage workload, as well as provide internal customer status relating to collection process within the DNA region.
Develop and drive best practices in operations, processes and corporate support, ensuring consistency with corporate requirements, internal and external controls and audit requirements.
Develop management reporting mechanism that can be used as the catalyst for daily, weekly, monthly tracking of cash and collection related initiatives.
Oversee the outsource providers progress relating to the day to day application of cash, checks and credit cards; provide guidance to the outsource provider regarding their role in the credit and collection process, holding them accountable for performance relating to cash collection calls and dispute management. Using appropriate KPIs and SLAs as measurement tools.
Requires a BA in Business
Requires 7-10 years' work related experience in credit analysis and collections, with five years in a management position.
Individual must have excellent knowledge of strategic planning and continuous process improvement.
Must possess excellent analytical, communication, listening and presentation skills and be capable of functioning as a self-starter in a large corporate global environment.
Strong interpersonal and delegating skills, ability to effectively communicate with associates at all levels.
Strong leadership abilities in managing and developing associates. Ability to create clear goals, foster accountability and ownership.
Ability to effectively deal with and transform cultural resistance to change, especially related to customer satisfaction issues.
The position requires the ability to obtain and analyze carefully all credit information in order to minimize risk while allowing for corporate growth.
Ability to identify, collect, analyze, and present data to inform management of customer issues relative to customer satisfaction. Includes the ability to analyze the effectiveness of the data gathering, analysis and reporting processes.
Must demonstrate proactive ownership of issues managing it to a successful completion.
The position requires a strong history of developing and attaining cash collection. Must demonstrate proactive ownership of collection issues managing it to a successful completion.
MBA with coursework in Commercial Law, Credit, Accounting and Financial Analysis
Prior experience dealing with a third party outsource provider.
Knowledge of the ORACLE or related ERP system is helpful.
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
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Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.