Serves customers by installing and repairing service; supervising staff.
* Accomplishes installation/repair human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.
* Meets installation/repair operational standards by contributing installation/repair information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying system improvements.
* Meets installation/repair financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.
* Completes installations by receiving service orders; estimating time requirements; determining staff requirements; scheduling installation; monitoring completion; backing-up technicians; adjusting requirements; approving installation.
* Completes repairs by receiving repair orders; estimating time requirements; determining staff requirements; activating emergency call-out; scheduling repair; monitoring completion; backing-up technicians; adjusting requirements; approving repair.
* Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
* Maintains customer confidence by investigating customer complaints; explaining installation/repair procedures.
* Maintains safe and healthy work environment by following and enforcing standards and procedures; complying with legal regulations.
* Updates job knowledge by participating in educational opportunities; reading professional publications.
* Accomplishes operations and organization mission by completing related results as needed.
Supervision, Electronics Troubleshooting, Process Improvement, Technical Understanding, Project Management, Supply Management, Equipment Maintenance, Basic Safety, Customer Focus, Quality Focus, Informing Others