At QBE, our purpose is to give people the confidence to achieve their ambitions inside and outside of work. From development opportunities, to flexible work options and highly competitive reward and benefits packages, we understand the importance of living our values when it comes to our people. Everything we do at QBE is underpinned by our company's cultural elements - because we know it's not just what we do that matters, it's how we do it that makes the difference.
This opportunity is accountable for supporting and managing design, modify, administer of SailPoint IdentityIQ (IIQ) and assist the Global IdAM Governance team in the implementing project of Life Cycle Management (LCM). Participates in the testing process through test review and analysis, test witnessing and certification of provisioning. Familiar with a variety of the access control field concepts, practices, and procedures. Support and manage essential process documentation and technical solutions by collaborating with the Global IdAM Governance team to gather requirements, provide guidance and help execute plans to support global effective access controls. Collaborate with Governance Manager on projects and larger initiatives requiring risk assessment, process and technical expertise. Ability to problem solve and implement new ideas, whilst inspiring creativity with the teams you work with. Foster a culture of continuous improvement, motivation, collaboration and empowerment within the team to actively engage employees and ensure delivery of team objectives.
Build, administer, support and maintain solutions as directed and according to QBE and divisional policy. Work with a team of infrastructure specialists and engineers to ensure services are integrated, delivered and operated as required. Translate architectural designs into operations by collaborating with technical architects and being supported by third parties on infrastructure services. Provide inputto overall management - workforce, budget, technology roadmaps, projects and tasks.
Provides administration & regular updates to SailPoint IdentityIQ (IIQ)
Deploy and implement application onboarding into IIQ and Life Cycle Management (LCM) activities according to QBE standards and guidelines
Design technical project plans and aid in project resourcing
Make recommendations to the technical services or business owner on the value, feasibility and impact of the system requirements
Ensure appropriate support to the end users during UAT and Post Production Testing
Ability to transfer knowledge, train team members and support ongoing activities
Provide end-user and technical support, troubleshoot and resolve IIQ issues according to QBE's internal monitoring and incident management processes
Accountable for the day-to-day operational relationship with suppliers, driving to achieve service levels, performance and availability and anticipating issues
Communicate business and corresponding service delivery priorities to Global Infrastructure Services, Application Teams and suppliers
Collaborate and build relationships with Technical Service Owners and Identity & Access Management Analysts by regularly communicating to establish the technical vision, analyze tradeoffs between usability and performance needs and gather information to meet requests within area of responsibility and achieve service level agreements
Accountable for validating the business need, solution integrity and priority for requests for service using subject matter expertise from relevant QBE teams or suppliers
Ensure incidents and problems for their assigned services are managed effectively and efficiently
Information Security - Maintains the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations. Designs, implements and operates controls and management strategies to allow this.
System Design - Creates the specification and design of systems to meet defined business needs. Has the ability to work with business and technology stakeholders to translate business problems into technical designs. Able to visualise the ideal user service, come up with design ideas and possible design approaches. Explores different approaches to solving problems.
IT Infrastructure - Supports, designs and implements infrastructure technologies and solutions such as: compute, storage, networking, physical infrastructure, software, database, middleware, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS and SaaS.
Ownership & Initiative - Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made.
Problem Solving - Understands and identifies problems, analysing and helping to identify the appropriate solution. Is able to classify and prioritise problems, document their causes and implement remedies.
Service Focus - Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service.
Technical understanding - Has the specific knowledge which underpins an individual's ability to deliver the responsibilities and tasks of their role. This relates to the application of the required breadth and depth of technical knowledge.
Troubleshooting & Problem Resolution - Has lateral thinking capability to dissect a problem into its component parts to identify and diagnose root causes, allowing problem resolution. Able to troubleshoot and identify problems across different technology capabilities including compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open source packages and solutions, virtual and cloud including IaaS, PaaS, SaaS.
DevOps\Automaton - Has a diverse set of technical expertise; including DevOps tooling, troubleshooting and debug skills, cloud computing, coding/scripting and infrastructure engineering to provide outstanding customer experiences. Beyond technical qualification, resource will also have a healthy combination of cross-group collaboration skills, communication and relationship building skills.
Bachelor's Degree or equivalent combination of education and work experience
4-6 years relevant experience
Preferred Qualifications.Education Specifics
Workplace Services: Degree in Computer Science or related field
Technical Services - Build and Deploy / Dev Ops: DevOps certification or equivalent
Infrastructure Cyber Security: COMPTIA Security, CompTIA Security+, Certified Information System Security Professional (CISSP), NIST Cybersecurity Framework (NCSF), Certified Cloud Security Professional (CCSP), CEH (Certified Ethical Hacker)
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) - because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-centred-We are technical experts-We are diverse-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices
Work environment.Travel frequency
Infrequent (approximately 1-4 trips annually)
Work environment.Physical demands
General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties.Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
Number of Openings:
How to Apply:
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Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Equal Employment Opportunity
The companies of QBE North America are committed to equal employment opportunities. All qualified applicants will receive consideration for employment without regard to age, disability, marital or parental status, national origin, citizenship, race, color, religion, sex, sexual orientation, or veteran status. All personal information contained in this application will be kept confidential as required by law.