The role will act as the primary resource for and connection to UH employed and affiliated practices as it relates to supporting the efforts of clinical integration. The Clinical Integration Specialist will work with data engineers, as well as internal and external partners in connecting and supporting the exchange of information between UH Population Health and Anthem.
Act as the primary resource for practice support related to the clinical integration process. Independently coordinates project tasks, manages internal and external communications related to the provider implementation, including timelines, and established project milestones. Ensures customer satisfaction through follow-up, client responsiveness, and thorough communication. Successfully manages client expectations. Detects potential issues and implement solutions when challenges threaten to impact customer satisfaction. Troubleshoots problems during product testing through the Go Live phase of implementation. Assist data engineers as the relationship coordinator between UH Population Health staff and the practice managers and contacts. Maintain updated knowledge of clinical integration, HEDIS reporting and risk adjustment. Ensure practices receive training and support related to the onboarding of new technologies and tools. Assist with development of innovative training support for network providers through the use of job aides and other resources. Embrace multi-functional worker concept by performing tasks that assist other areas of operations within the organization.
Experience & Knowledge:
2+ years’ experience in custmer service/patient experience related role.
2+ years’ experience wrking in healthcare environment preferred.
High standards f integrity, strong personal work ethic, creative problem solving skills, and flexible work approach required.
Ability to function independently and as a team player in a fast-paced environment required.
Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity