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Customer Service Representative Job in Cleveland, Ohio US

Customer Service Representative

Confidential Posting - Cleveland, OH

Posted: 3/16/2021 - Expires: 6/14/2021

Job ID: 225311230

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Job Description

OhioMeansJObs|Cleveland-Cuyahoga County is currently sourcing Customer Service Representative for medical transport company.

The Customer Service Representative will:

  • Answer incoming calls in a timely and professional manner.
  • Screen, announce, and transfer calls to office personnel.
  • Create and display a positive and respectful work environment.
  • Interview customers to ensure their eligibility to receive transportation; obtain pertinent information to schedule customers’ transportation needs.
  • Input and document trip information correctly.
  • Ensure customers’ personal data is accurate in the computerized system by reviewing all the information before ending the call; update customer information as needed.
  • Record and respond to customers’ compliments and complaints; forward the information to the appropriate supervisor/manager when necessary.
  • Verify and organize daily paperwork.
  • Comply with all policies and procedures.
  • Perform other duties as assigned.


QUALIFICATIONS REQUIREMENTS:

  • Must pass a pre-employment drug screen.
  • Must pass a State and Federal background check.
  • Must have a High School Diploma or GED.
  • Six months to a year related experience in a call center environment is required, or equivalent experience with customer service phone calls.
  • Bilingual in Spanish preferred
  • Must be available to be scheduled between the hours of 7:00am to 8:00pm
OMJCC 8363-10305
Recruiter Hotline 216-777-8255

Identified Skills


Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
Attained Certificate of equivalency for a HS degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Work Shift:
First
Job Reference Code
OMJCC 8363-10305
Salary
$12.00 - $12.00 /hour
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4