Are you ready to be a part of a passionate and hard-working team eager to drive our business forward and exceed customer expectations?
Apply Now and move your career forward with Airgas as a Cash Applications Specialist in Independence, OH!
What you will do:
The Cash Application Specialist performs daily activities related to handling, processing and depositing cash receipts in order to ensure prompt and accurate recording of payments to customer accounts.
Daily processing of customer payments, including payments made by credit card, lockbox, ACH/Wire, branch deposits and posting to customer accounts.
Identifies issues associated with short payments and overpayments. Escalate issues to rectify, as appropriate.
Interfaces with the Customer, as well as, Airgas associates to troubleshoot and resolve customer payment discrepancies.
Reviews a variety of reports, documents and on-line data to research payment issues.
Resolves unapplied payment issues.
Receive inbound Cash Application related customer queries via phone or email
Place outbound phone calls in regards to Cash Application issues or questions that are related to customer accounts
Research and maintain customer information for automated identification of customer payments
Research customer duplicate payments and request refunds when applicable
Maintain customer information for automated payments
Special projects and other duties as assigned.
The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
What you will need:
High School Diploma or GED required.Associate's or Bachelor's degree preferred
Prior accounts receivable, cash applications, billing and/or collections experience preferred but not required.
Prior SAP experience a plus.
Proficient in Google suite applications and Microsoft Office (Word, Excel) as well as a demonstrated ability to utilize financial applications within SAP.
Exhibit customer focused behavior such as building positive relationships and strive to understand customer's needs, both internal and external.
Ability to deal with difficult situations in a diplomatic and professional manner.
Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues.
Excellent oral and written communication and interpersonal skills. Ability to adjust communication style based on customer situation.
Ability to work in a fast pace environment and able to multitask
Strong time management skills
A positive approach and willingness to learn coupled with the ability to work in a team environment.
Lives by Airgas safety programs, OSHA, and all related rules, regulations, procedures which are applicable to this position's responsibilities.
We take care of you:
Airgas offers a full benefits package that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more!
Who we are:
Airgas, an Air Liquide company, is the leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals.
Dedicated to improving the performance of its more than one million customers, Airgas safely and reliably provides products, services and expertise through its more than 18,000 associates, over 1,100 locations, robust e-Business platform, and Airgas Total Access telesales channel. As an Air Liquide company, the world leader in gases, technology and services for Industry and Health, Airgas offers customers an unrivaled global footprint and industry-leading technology and innovations.
What do our Team Members have to say about being part of the team?
"Great place to work with great growth potential" - Director, Atlanta
"Opportunity to advance and a great safety program" - Driver, Cheshire
"Fun people to work with and flexible management" - Sales Specialist
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability
Job:Finance and Accounting
Primary Location:United States-Ohio-Independence-44131
Job Posting:Mar 17, 2021, 11:47:37 AM
EOE AA M/F/Vet/Disability.Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability