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Job Summary

Aultman Health Foundation
Canton, OH
Government and Military
Job Type
Full Time
Years of Experience
Less than 1 Year
Job Reference Code


About the Job

Req# 16494

Aultman Health Foundation, CANTON, OH


Aultman Health Foundation

Full Time, Day Shift, Varied

Telecommunications Answering Department

Call Center Representative Job Description

Department Responsibility:

Manages high volumes of inbound and outbound calls in an accurate and timely manner

Follows call center scripts when handling different topics and clients

Identifies customer needs, clarifies information, researches issue and provides solutions while dispatching the calls accordingly

Directs callers to extensions quickly and accurately

Provides necessary patient information while following HIPAA guidelines

Provides paging, texting, emailing and faxing to departments, personnel and physicians

Tracks on-call schedules for physicians and departments

Takes detailed messages including but not limited to:

Appointment cancellations

Physician messages

Patient information calls

Hospital information calls

Physician Consult requests

Pages emergency procedures through pagers, cellular and overhead paging system, including but not limited to:

Code Blue

Code Pink

OB Stat Team

Rapid Response

Trauma Alert

Stroke Alert

Sepsis Alert

Stemi Alert

Open Heart Team paging

Hours and Days of Operation:

The department operates 24 hours/day, 365 days/year

Staggered shifts scheduled according to call volume

Weekend and holiday rotations apply

Specific Requirements, Experience or Qualifications:

Excellent communication skills

Customer service friendly attitude

Good typing skills

Ability to work individually and part of team

Ability to work in high volume, stressful situations

Ability to multi-task, set priorities and manage time effectively

Ability to problem solve

Familiarity with Microsoft Office including Outlook, Word and Excel programs

Ten-week training program scheduled at full-time hours for all new employees until training is complete

Type of team member: non-medical; clerical

High school diploma or GED preferred

Aultman Health Foundation is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce.  It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability.  We recognize that diversity and inclusion is a driving force in the success of our company.  Aultman is an Equal Opportunity Employer that will make reasonable accommodation to enable individuals with disabilities to apply and compete for employment opportunities for which they are qualified.  To request an accommodation, please email our Human Resources department at , or call 330-363-5415 for further assistance.

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