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Sales Support Representative Job in Westlake, Ohio US

Sales Support Representative

Hyland Software, Inc. - Westlake, OH

Posted: 3/24/2021 - Expires: 6/22/2021

Job ID: 225600860


Job Description

Sales Support Representative

Job ID


# of Openings


Job Locations

Building 1 Westlake Ohio




Are you looking to kick-start your sales career within a fast-paced and dynamic technology company? Hyland is seeking passionate candidates to support our Sales Teams in verticals like Higher Education, Government, Healthcare and more. As a Sales Support Representative, you will be part of a team that assists with the day-to-day activities of Account Executives while developing critical business skills. The goal of this position is to develop the skills needed to transition into a sales role managing your own territory. If you are looking to start your sales career within the technology industry, apply today!

What you will be doing

Supporting the Sales teams
Perform Salesforce data audits; ensure all data is up to date, accurate and in compliance
Provide information and support for RFP/RFQ/RFI requests
Participate in lead registration process; call and confirm registration facts
Making calls to set appointments or drive attendance to events
Accompany account managers to customer meetings; actively participate in meeting
Assist with sales, conversion and up-sell campaigns; manage email distributions and participate in phone campaigns
Assist with product sales classes and reseller/customer visits
Provide direct support and coaching to customers/partners; operate as their liaison to company's resources
Work as a liaison between account manager and order processors to resolve question or issues related to client invoices or billing questions
Complete self-directed training plan which includes modules on solution selling, products and solutions, and company operational processes
Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy

What will make you successful

Bachelor's degree
Proficient in Microsoft Windows and Office
Experience with CRM systems- Salesforce preferred
Highly organized and experienced at successfully multi-tasking
Self-motivated with the ability to manage projects independently to completion
Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience
Demonstrated ability to establish rapport and gain the trust of others
Ability to successfully collaborate within teams as well as with other areas of the business
Strong critical thinking and problem solving skills
Up to 25% travel time required
Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

Please note: The job duties and responsibilities of this role are unable to be performed in the State of Colorado at this time.

Hyland is looking for Individuals who are:

Action Oriented
Effective Communicators
Able to Manage Complexity
Interpersonally Savvy
Focused on self-development

What you can expect next

Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
Any follow up questions? Email your Recruiter directly at

U.S. Benefits

401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program. Hyland House Program.

Find out more by going to .

Welcome to #HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

(EEO Statement)

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Connect With Us!

Not ready to apply? Connect with us for general consideration.

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

Identified Skills

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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