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Depot Break Fix Team Lead 2nd shift Job in Columbus, Ohio US

Depot Break Fix Team Lead 2nd shift

Insight Direct USA, Inc. - Columbus, OH

Posted: 3/26/2021 - Expires: 6/24/2021

Job ID: 225668720


Job Description

Requisition Number: 80006

The Services Technician Lead will performinstallation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to: hardware and peripherals; software configuration; voice, video and data cabling systems; and networks. Incumbents service our client in our onsite, while overseeing the Depot Team.

What you'll do at Insight


Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum.

Installs and tests system hardware at customer site. This includes, but is not limited to, setting up the hardware, testing the hardware to make sure it is working, identifying system hardware problems and following any special instructions.

Completes all required documentation involved in a service call to ensure accurate billing, and timely return of defective products/parts, with respect to warranty or contract. This includes completion of required Insight and vendor paperwork, preparing defective product or parts for return to vendor, and promptly returning defective products/parts and paperwork according to Insight policies and procedures.

Identify system hardware problems and determine the most efficient and cost effective way of resolving the problem.

Perform necessary hardware and peripheral repair, keeping client downtime to a minimum. Identify defective parts and order replacement parts utilizing vendor supplied tools such as web sites, phone support, etc.

Understand current depot programs such as Hot Swap and AR3D; participate as needed.

Other duties as assigned.

Video, Voice and Data Cabling Systems

Provides telephone support for a geographically dispersed user community using a combination of desktop remote control products.

Resolve software configuration problems and diagnose hardware problems at the workstation level.

Identifying, pulling, terminating and labeling Cat3, 5e, Cat 6, Cat 6A, coax and fiber optic cable

Installing support structures and pathways (J-hooks, support rings, cable slings and cable tray / ladder rack, conduit and raceway).

Termination of work station outlets, patch panels, 110 and 66 blocks.

Fiber terminations.

Termination with multi-pair / strand cable (Copper and fiber).

Reading blue prints, identifying cable paths and some assistance with site surveys, and bidding.

Other duties as assigned.


Installs, tests, and configures network and data communication equipment such as switches, routers, firewalls, VPN devices, etc.

Installs, tests, and supports Network Operating Systems (NOS) and their applications.

Performs server hardware support, troubleshooting, and performance tuning.

Implements and supports Active Directory and supporting technologies such as DNS, DHCP, WINS, etc.

Implements and supports Microsoft server applications such as Exchange, SMS, IIS, RIS, etc.

Other duties as assigned.

What you'll need to join Insight

Bachelor's degree (BA/BS) from four-year College or university or 2 years related experience and/or training; or equivalent combination of education and experience.

LANs, WANs, Personal Computers, messaging and server software applications experience required.

Cable plants, network services, email, bulletin boards, and CD-ROM libraries needed.

Ability to automate tasks using basic scripting techniques required.

Remotely manage devices to determine user experiences and debug issue, utilizing knowledge base and call script skills required.

Must be able to work with both ends of basic level testing as well as high level testing and


High level of technical proficiency in microcomputer product areas a must.

Familiarity with large account environments and protocol required.

Working knowledge in major desktop operating systems (Windows 2000, Windows NT and Windows XP Workstation).

Comfort and familiarity with to take units apart and re-assemble required.

Excellent troubleshooting skills needed.

Must have the ability to keep current with alternative systems and technology and make technology recommendations to management consistent with the company's business and systems strategies.

Ability to enter data into systems accurately required.

Must have the ability to multitask with strong organization and time management skills.

Must be able to respond effectively to inquiries or complaints within a timely fashion.

Knowledge of receiving, warehouse and safety procedures a plus.

Possession a valid forklift certification a plus.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position,.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at

Founded in 1988 in Tempe, Arizona
11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions for organizations across the globe
$9.2 billion in revenue in 2018*
Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500
2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

* Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018

Today's talent leadstomorrow's success. Learn about careers at Insight:.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes:Lewis Center||Ohio (US-OH)||United States (US)||None|| None||US - Columbus, OH||

Insight is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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