Manager - Operations
The Operations Manager is responsible for managing, planning, directing and coordinating the day-to-day operations of the District, including enforcement of policies, and planning the use of billable materials and personnel.
Essential Job Functions
Maintains a safe, secure and healthy environment by adhering to Company/Customer safety and quality standards and practices and to legal regulations, alerting others regarding potential hazards or concern
Adheres to and is a champion of TEAM's Core Values
Supports and manages billable operations, including scheduling
Responds to all safety incidents or issues by being involved in Root Cause investigations, Near Miss tracking, Preventative Action development, and Corrective Actions
Responds to customer concerns regarding quality, and works internally to resolve those issues and prevent future occurrences, logging Non-Conformance Reports as required
Ensures all vendors have been properly vetted and classified as approved suppliers
Acts as a liaison between the customer and vendors/internal groups to ensure conflicts are resolved (e.g.; engineering package delays, equipment scheduling conflicts, manufactured item deliveries)
Reviews all customer work records to ensure documentation is thorough, customer purchase orders are provided, and the item/equipment used is clear for costing and pricing the work
Coordinates material and equipment purchases/orders to meet customer requirements
Assumes responsibility for technician personnel activities in the District, including annual evaluations, coaching, and merit increases, etc.
Facilitates technician growth and development by aligning training and experience opportunities with the Technician Career Path and Technical Training plans
Monitors technician training, both internal and customer-specific, and manages the field evaluation process to ensure all technicians are adequately evaluated as required
Evaluates crew mix to achieve maximum profitability
Monitors technician utilization in an effort to control non-billable hours and improves District profitability; runs and evaluates the utilization reports on a weekly basis
Manages District fleet and fuel expenditures
Schedules technicians in Team Apps, and approves/verifies the hours worked and expenses, once entered
Prepares customer quotations, as needed, and prices completed job packages once work is complete (in some Districts)
Manages purchasing activity and works with vendors to ensure the District costs are received in a timely manner
Manages the District inventory, places orders through Manufacturing, and plays a key role in the Quarterly Cycle count process
High school diploma or equivalent required
Bachelor's degree in Management or industry related field preferred
Five (5) plus years of industry related experience
Previous management experience preferred
Previous experience working in an ERP (Microsoft Dynamics AX) preferred
Proficiency in Microsoft Office products
Travel requirement: up to 50%
Position is located at the District office
Work is conducted in a semi-private office/cubicle setting
Days and hours of work are Monday through Friday 8:00 am to 5:00 pm. Some flexibility in hours is allowed, but the employee must be available during the core work hours of 9:30 am to 3:30 pm
Physical and Mental Requirements
Ability to lift and carry25 pounds
Sufficient clarity of speech and hearing or other communication capabilities, with or without reasonable accommodation, which permits employee to communicate effectively
Ability to sit for prolonged periods of time with or without reasonable accommodation
Sufficient manual dexterity with or without reasonable accommodation, which permit the employee to perform routine office duties
Sufficient personal mobility and physical reflexes, with or without reasonable accommodations to perform office duties and travel when necessary to off-site locations
TEAM provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Equal employment opportunity has been, and will continue to be a basic principle at Team. Employment at our Company is based upon merit, ability and qualifications. No qualified applicant or employee is to be discriminated against because of race, color, religion, sex, age, national origin, citizenship, disability, veteran status or other status protected by federal, state, local or other law.