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Customer Support Specialist Job in Cleveland, Ohio US

Customer Support Specialist

AIRGAS USA, LLC - Cleveland, OH

Posted: 3/30/2021 - Expires: 6/28/2021

Job ID: 225760122


Job Description

Are you ready to be a part of a passionate and hard-working team eager to drive our business forward?

Apply Now and move your career forward with Airgas as a Customer Support Specialist!

What you will do:

The Customer Support Specialist resolves customer account problems by researching, analyzing and communicating with customers and Airgas associates in all areas of the company to obtain the needed information to solve customer account issues. Customer Support Specialists also provide administrative support for the Credit & Collections Department of Airgas North Division, as assigned by the Supervisor.

Your responsibilities:

Provides prompt and accurate assistance during incoming customer phone calls through the hunt line. Customer service may include such requests as supplying invoice copies or proofs of delivery; accepting payments on account or answering customer questions.

Responsible for investigation, documentation, and resolution of short paid and full invoice customer disputes, utilizing SAP's Dispute Management module. Communication with the customer is required where necessary, along with collaboration with internal team members in Sales, Collections, Cash Applications, branches or other BSC departments to quickly resolve disputed AR items according to Airgas standards of performance.

Identifies the root cause of disputes regarding customer accounts ensuring a permanent fix is implemented in SAP to prevent continuing customer issues. Provides needed corrections directly through the partnering with other internal departments.

Determines appropriateness of use of automatic dispute write off within the Dispute Management module. Accuracy and integrity in the use of this functionality is imperative due to the sensitive nature of writing off AR amounts for the Regional Company and Airgas. Due diligence and documentation of research is required.

Responsible for the accurate and timely data entry of credit memo requests. Reviews and validates credit memo requests to ensure appropriate approvals have been obtained and root-cause problem areas have been solved.

Responsible for entry of cylinder audit requests or cylinder adjustment requests as determined appropriate through research.

Special projects and other duties as assigned.

The above job functions are illustrative of the duties and responsibilities associated with this position and are not intended to be all inclusive.

Employee may perform other related duties to meet the ongoing needs of the organization.

What you will have:

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

High School Diploma/GED required.

Minimum of 1 year of prior experience in a high-volume, fast-paced office environment with customer facing activities, internal or external.

Prior SAP experience is preferred.

Proficient in Google suite applications and Microsoft Office (Word, Excel) as well as a demonstrated ability to utilize financial applications within SAP.

Exhibits customer focused behavior such as building positive relationships and strives to nderstand customer's needs, both internal and external.

Demonstrates effective decision making skills.

Ability to analyze data and identify root cause of problem.

Ability to deal with difficult situations in a diplomatic and professional manner.

Pleasant, interested and knowledgeable demeanor on the phone

Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation.

A positive approach and willingness to learn.

Team player with the ability to work with a diverse group of individuals.


The characteristics listed below are representative of the physical demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Employee may frequently be required to remain stationary for extended periods of time.

Employee may occasionally be required to transverse through office.

Employee will frequently be required to actively listen and exchange information.

Employee will frequently be required to observe and assess information received via computer.

Requires frequent use of computer and telephone.


The characteristics listed below are representative of the work environment typically encountered by an individual while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is exposed to a normal office environment.

NOTE: The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility nor does it imply an employment agreement

We take care of you:

Airgas offers a full benefits package that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more!

Who we are:

Airgas, an Air Liquide company, is the leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals.

Dedicated to improving the performance of its more than one million customers, Airgas safely and reliably provides products, services and expertise through its more than 18,000 associates, over 1,100 locations, robust e-Business platform, and Airgas Total Access telesales channel. As an Air Liquide company, the world leader in gases, technology and services for Industry and Health, Airgas offers customers an unrivaled global footprint and industry-leading technology and innovations.

What do our Team Members have to say about being part of the team?

"Great place to work with great growth potential" - Director, Atlanta

"Opportunity to advance and a great safety program" - Driver, Cheshire

"Fun people to work with and flexible management" - Sales Specialist

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability

Job:Finance and Accounting
Employee Status:Regular
Primary Location:United States-Ohio-Independence-44131


Job Posting:Mar 30, 2021, 5:26:08 PM

EOE AA M/F/Vet/Disability.Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability

Identified Skills

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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