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Application Specialist - Accounting Job in Baltimore, Maryland US

Application Specialist - Accounting

ABM Industry Groups, LLC - Baltimore, MD

Posted: 3/30/2021 - Expires: 6/28/2021

Job ID: 225766673


Job Description

Application Specialist - Accounting - (61370)
ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately  $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM's comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes - from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

Job Title
Application Specialist - Accounting

Some College Coursework Completed

Career Level
Experienced (Non-Manager)

Accounting & Finance

Job Type/ FLSA Status
Salaried Exempt

Travel Required
30 - 40%

Shift Type

Job Description

Application Specialist - Accounting

Position Summary:

Be able to train and provide customer support to the accounting and service software(s) for the ABM Franchising Group. Must be able to travel to provide onsite training for implementation and/or spot training. Must be comfortable working in a fast-paced environment. 

Essential Job Functions and Responsibilities:

Deal directly with customers either by telephone, electronically or face to face.
Properly vet support calls to understand the customer needs. Once understood, must be able to effectively communicate resolution.
Provide timely and accurate responses to customers.
Follow standard operating support procedures to meet customer expectations and maintain support standards.
Understand, in depth, the business processes supported by the Business Systems applications
Ensure continuity of the business processes supported by one or many applications / services.
Identify faults and issues and recommending appropriate paths to resolution and fixing as appropriate.
Answer job cost accounting questions related to the proprietary accounting software.
Must be able to review, reconcile, and analyze Financial Reports.
Ability to backup support manager by setting up and assigning cases in a timely fashion in support tracking software.
Conduct Business Systems trainings in multiple formats such as: Classroom, Online, and/or by phone.
Conduct "onsite" training as needed by franchisees.
Must be able to Implement proprietary accounting and software package.
Develop course content for Continuing Education Conference
Develop online training courses for the universities.
Develop classroom training for business systems classroom training.
Contribute to process development and best practice. Looking at new ways to improve resilience, performance levels and supportability.
Ensure that applications and related services are documented and kept current.
Assist with software development for accounting and service platform. This includes spec writing, testing, documentation, and development of educational content.

Analytical, Communication, Time Management and Other Skills:

Customer service: orally, written and typing. Ability to communicate effectively with customers and maintain positive attitude and good organizational skills.
Read, speak, and understand English.
Uses sound judgment and skill to successful identify and resolve problems.
Flexibility in the working environment. Demonstrates follow-up skills.
Prioritizes regular workload, special tasks and concurrent projects; allocates time and resources to ensure that work is completed accurately and efficiently within established time-frame and demonstrates follow-up skills with applicable parties.
Proficient with Microsoft Office suite.
Good listening and interpersonal skills.
Self-motivated and team-oriented.
Ability to use computer and available technology to input data and process information within several Company systems and portals of data collection.

Performance Indicators:

Establishes and maintains effective, collaborative work relationships both internally and externally.
Maintains strict confidentiality.
Technical competencies such as using computer and available technology.
Completion of all required paperwork and assignments in an accurate, timely and legible manner.
Provides timely and professional support to all internal/external customers and vendors.
Works cooperatively as part of a team to efficiently meet Company needs; performs additional duties as requested by manager.
Demonstrates attention to detail.
Work Habits: maintenance, neatness and cleanliness of assigned work area; professional personal appearance; regular attendance and promptness in reporting for work.
Understands and is familiar with the most widely known and emerging tools, technologies and social applications.
Thorough knowledge of internal Company software applications applicable to position/business unit applications managed by business unit.

Minimum Requirements

Bachelor degree (Finance or Accounting) preferred but not required
Must be able to review, reconcile, and analyze Financial Reports.
Must be able to Implement proprietary accounting and software package.
Able to maintain strict confidentiality.
Technical competencies such as using computer and available technology

Baltimore, MD 21201 US
Bethel Park, PA 15102 US
Canonsburg, PA 15317 US (Primary)
Cleveland, OH 44101 US
Columbus, OH 43085 US
Pittsburgh, PA 15122 US
Pittsburgh, PA 15123 US
Pittsburgh, PA 15201 US
Pittsburgh, PA 15202 US
Pittsburgh, PA 15203 US
Pittsburgh, PA 15204 US
Pittsburgh, PA 15205 US
Pittsburgh, PA 15206 US
Pittsburgh, PA 15207 US
Pittsburgh, PA 15208 US
Pittsburgh, PA 15209 US
Washington, PA 15301 US

ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

California Consumers Notice

Work Hours    

ABM is an Equal Employment Opportunity/Affirmative Action Employer (Minority/Female/Veteran/Disability/Gender Identity/Sexual Orientation)

Identified Skills

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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