***This is a remote field based position. The ideal candidate will work out of their home office and travel to client locations. This position can be based in or near Cincinnati, Indianapolis or Louisville area.***
SICK is a leading global provider of intelligent sensors, systems, and services for factory, logistics, and process automation applications. With more than 1,000 patents, innovation and technology are at its core. This focus on innovation and "Sensor Intelligence" have allowed SICK to develop products for every phase of production in the automotive, packaging, electronics, food and beverage, consumer goods, storage and conveyor, robotics, material handling, oil and gas, chemical, power, maritime industries and more. In addition, SICK's focus on Sensor Intelligence allows us to make Industry 4.0, or the Industrial Internet of Things, a reality for their customers.
This position is responsible for providing technical expertise & support to the SICK, Inc. Strategic Industry Teams, distributors, integrators, and customers with regard to the SICK, Inc. Presence Sensing, Motion Control Sensor, and Instrumentation portfolio.
This position would be responsible for the following products:
Photoelectric and Fiber Optic Sensors
Electromagnetic Sensors and Connectivity
Registration Sensors and Light Grids
Linear, Rotary and Wire Draw Encoders
Temperature, Pressure, and Flow Sensors
This position exhibits excellence in the four pillars:
Technical - Technical excellence in assigned Global Business Center(s).
Commercial, Tools - Commercial excellence in Market Product Management & Sales support and customer engagement in assigned Global Business Center(s) utilizing common tools (CRM, SalesPro, et cetera).
Collaboration - Collaboration excellence in intra-subsidiary communication and with headquarters in assigned Global Business Center(s).
Business - Business excellence in assigned Global Business Center(s) with full support of portfolio related to revenue and margin, budget, and forecast commitments.
The Product Management Process consists of six core processes:
Midterm & Budget Planning
Product Development Process
Product Launch Process
Product Phase Out
Market Application Engineering is primarily involved in the Product Lifecycle (5) and Product Phase-Out (6) phases of the Product Management Process and assists Market Product Management resources during the Strategic Assessment (1) phase.
Support Market Product Management resources in identifying and analyzing technology trends/developments and customer industry needs.
Provide Tier 2 level and post-production technical support inclusive of customer, sales, marketing, and other support needs. Support may be in-person or via telephone, WebEx/GoToWebinars meetings, email, and/or other forms of communication.
Conduct technical training inclusive of customer, sales, and other training needs. Training may be in-person or via telephone, WebEx/GoToWebinars meetings, email, and/or other forms of communication.
Support Market Product Management resources with information on new product/extensions/customization ideas & potential and carry out local technical implementation. Leverage tools like SICK Custom Products to document use case and technical requirements.
Lead the creation, review, and submittal of technical support documentation updates.
Collaborate with Sales and Market Product Management resources as a joint selling team. Use the CRM system to document Value Creation Path engagement activities to ensure visibility to all joint selling team members.
Lead the support of Market Product Management in the product launch process to assure the successful introduction of new products into the sales channel.
Lead the design, development, and construction of demonstration equipment to support activities.
Lead the support of Market Product Management resources in the positioning of the broader SICK, Inc. solution inclusive of Serial Products, Systems, and Services.
Lead Industry 4.0 enablement technical support activities.
Lead Environment of Customer (EoC) technical support activities.
Lead the application of diagnostic techniques to identify problems and investigate root cause analysis.
Work with resources on an individual basis to develop skills and competencies necessary for their current position.
Embrace the SICK culture via the SICK Way.
Carry out other duties and responsibilities as may be assigned or required.
Education and Experience
Bachelor's degree in Electrical, Mechanical or Industrial Engineering or other Engineering discipline preferred OR 4+ years of equivalent experience
Technical competency in sensor integration, Programmable Logic Controller (PLC) programming, Distributed Control System (DCS) & Supervisory Control And Data Acquisition (SCADA) programming, networking, database management, Asset Management System (AMS) & Enterprise Resource Planning (ERP) integration, and cyber security.
Strong Troubleshooting and problem solving skills
Must be able to communicate technical concepts in a clear and concise manner, whether written or oral
Excellent customer relationship skills such as the ability to listen, assert self, resolve conflicts and work out customer concerns
Ability to understand and apply engineering concepts quickly
Computer proficiency with Microsoft (Word, Excel, Outlook, PowerPoint) and Internet applications
Ability and willingness to work alternative schedules including weekend, and on-call hours as needed
Legally permitted to work in the United States
Ethics and Integrity Personal Growth and Learning, Customer Focus, Personal Accountable, Building Effective Relationships
If you thrive in a fast-paced, team-oriented work environment that offers challenges and the opportunity for growth, we're the place for you! SICK, Inc. has several locations throughout domestic US and offers competitive wages and an excellent benefits program. Qualified candidates can apply online by clicking the apply online button. Visit us at .
Affirmative Action (AA)/Equal Opportunity Employer (EOE) M/F/D/V