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Customer Service Representative Job in Cleveland, Ohio US

Customer Service Representative 2 - Cleveland, OH

Posted: 4/1/2021 - Expires: 6/30/2021

Job ID: 225849352


Job Description

OhioMeansJobs|Cleveland-Cuyahoga County is currently sourcing Customer Service Representative candidates for aviation services company located at Cleveland Hopkins Airport.

SUMMARY Perform a broad range of duties depending on location and service demands while delivering a high quality product. Daily functions may include rotating from ticket counter, lobby area, gate functions, customs, arrivals and other areas to assist passengers in various areas throughout the airport.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: (Other duties may be assigned.)
 Perform a variety of duties at an airport including: assist customers with fare quotes; gate functions,
 Perform assignments at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals
 Maintain appropriate and professional interaction with airline passengers, Client(s), and Crew
 Translate, transcribe when possible
 Take care when handling company assets and be aware of costs associated with damage  Complete accurate cash handling transactions, manifests, labelling
 Operate machinery in accordance to operational policies and standards
 Operate computers, printers, & other equipment to enter, access, or manage data and information
 Reading, Interpretation & Comprehension of reference materials, Instructions, policies & procedures
 Comply with all KPI’s to ensure company goals and client standards are met.
 Any other assigned duties.

EXPECTATIONS To be visible when on duty. Report for all shifts as rostered based on the staffing requirements.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Good organizational skills
* Excels working under extreme deadlines that can fluctuate
* Effective communication skills and good listening skills

EDUCATION and/or EXPERIENCE At least 18yrs old, with a High School Diploma or G.E.D. Basic Math Skills: Adding, Subtracting, Division, and Multiplying. Common Sense & organized Mental capacity to make quick and rational decisions

LANGUAGE SKILLS Fluent English skills in written and oral forms. Other languages may be required.

REASONING ABILITY Good critical thinking and analytical skills.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Varied shifts within a 24 hour clock
* Some overtime
* Occasional lifting of 70-100 lbs
* Long periods of standing and walking long distances
* Pulling, pushing and moving large bulky items including carts
* Continuous standing, bending, kneeling, squatting, stooping, grasping and picking up items

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Environmental conditions involve continuous people interaction; heavy crowd activity working in confined spaces or heights frequently and for extended periods * Various lighting from natural sunlight to fluorescent lighting * Exposure to high noise levels, dirt, dust, fumes, heat, cold, hazardous or toxic material * Noise levels from passenger interaction, television, and kitchen machinery

OMJCC 8363-8865
Recruiter Hotline 216-777-8236

Identified Skills

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
Education Level:
Attained Certificate of equivalency for a HS degree
Work Days:
Sun, Mon, Tue, Wed, Thu, Fri, Sat
Work Shift:
Job Reference Code
OMJCC 8363-8865
$11.50 - $0.00 /hour
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4