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APP SUPPORT ANALYST I Job in Grove City, Ohio US

APP SUPPORT ANALYST I

Northwest Bank - Grove City, OH

Posted: 4/6/2021 - Expires: 7/5/2021

Job ID: 225977316

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Job Description

Description
We are seeking an Application Support Analyst at our Columbus, OH location.
Buffalo, NY and Warren, PA are alternate locations we will consider depending on the candidate.






JOB SUMMARY





Application Support Analyst I provides analytical and tier 2 technical support for business applications, creates and maintains documentation relative to application support and implementation, and maintains application reliability by working to identify systemic issues through root cause analysis.











Essential Functions







*




Under direct supervision, support, install, troubleshoot, maintain and manage applications





*




Test, implement, document, and maintain support FAQ's and solutions





*




Triage support incidents and escalates high priority events to the appropriate groups





*




Perform ongoing monitoring and health checks for applications.





*




Create automation solutions for support and maintenance tasks and activities.





*




Support and maintain applications and solutions using Visual Studio, .NET platform, SQL server, C#, or other equivalent languages/tools





*




Support and maintain solutions built on Microsoft SharePoint and Office 365.





*




Support and maintain enterprise content management solutions e.g. Fiserv Nautilus





*




Support and maintain web applications using ASP.NET, JavaScript, HTML, CSS and other web technologies





*




Support ETL solutions using SQL Server Integration Services (SSIS), SQL Server and other languages/tools





*




Create and maintain architecture diagrams, design diagrams and data flow diagrams using Microsoft Visio or other equivalent tools





*




Work with internal customers to assess business needs and works with a team to find solutions.





*




Create and maintain application documentation





*




Analyze and improve the efficiency of various systems and services





*




Help to define, record and execute application disaster recovery plans and procedures





*




Work closely with tier 1 technical support teams and works as part of the tier 2 support team to ensure team is meeting the business' expectations





*




Follow through to ensure each problem is resolved according to the established SLAs





*




Work collaboratively with business users and other application development groups





*




Troubleshoot problems identified by users











Additional Essential Functions









Essential Functions







*




Ensure compliance with Northwest's policies and procedures, and Federal/State regulations





*




Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency





*




Work as part of a team





*




Work with on-site equipment











Additional Responsibilties







*




Remain current on technological advances and industry changes





*




Participate in the software development life cycle (SDLC) activities as required





*




Build and maintain a knowledge base to ensure that knowledge transfer takes place within the team





*




Learn to consider information security and regulatory requirements into application support





*




Accept mentorship from senior application support analysts





*




Learn to install new software and custom changes











Safety and Health for those without supervisory duties







*




Abide by the rules of the safety and loss prevention program





*




Perform work tasks in a safe manner





*




Report any and all injuries to supervisor





*




Know what to do in case of an emergency











QUALIFICATIONS





To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.











Education





Education Level




Education Details




Req




Pref











Bachelor's Degree




Computer Science, Information Technology, Management Information Systems, Engineering, or related degree








X




Or





Associate's Degree




Computer Science, Information Technology, Management Information Systems, Engineering or related AND one year's equivalent work experience








X




Or





High School Diploma




AND three years' equivalent work experience








X















Work Experience





Experience




Experience Details




Req




Pref











Less than 2 years




Application development, application production support, database administration, system administration, system engineering or equivalent experience (professional or classwork) using Microsoft technology stack (e.g. Windows, .NET, SQL Server) or equivalent technologies and toolset e.g. Java, Python, Oracle, MySQL, Linux, etc.








X















Role Type for KSAs




General Employee











General Employee KSAs













Proficiency







*




Ability to establish effective working relationships among team members and participate in solving problems and making decisions




Working





*




Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written




Working





*




Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information




Working





*




Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information




Working





*




Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas




Working















Additional Knowledge, Skills and Abilities





KSAs




Proficiency







Knowledge of programming using C#, Java or similar contemporary programming languages




Basic





Ability to develop web applications and sites using HTML, JavaScript and CSS or equivalent combinations




Working





Knowledge of relational data model. Experience in writing SQL statements for relational database management systems like SQL Server, Oracle, or MySQL




Working





Knowledge of JavaScript libraries and frameworks e.g. Angular, React, JQuery, etc.




Working





Knowledge of source code repositories like Microsoft Team Foundation Services (TFS), GitHub, SVN or other equivalent tools




Working





Knowledge of system/process documentation




Working





Skill with server side architectures and system design and development




Working





Knowledge of Microsoft Azure, Amazon Web Services or any other cloud ecosystem.




Working





Knowledge of designing information security into applications




Basic





Knowledge of Agile development is preferred




Basic





Knowledge of SDLC




Working





Ability to quickly learn new applications, processes, and procedures




Working





Analytical skills, attention to detail, troubleshooting skills and problem solving skills.




Working











Standard ADA Requirements





The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. All individuals in this position are required to have regular, onsite attendance and be able to perform these tasks without risk of injury to themselves or others, or to otherwise demonstrate or explain how they can perform the essential functions listed.











Physical Demands





Physical Demand




N/A




Rarely




Occasionally




Frequently




Constantly




Weight







Stationary position




















X









Traverse (Move About)












X

















Position objects (one person)








X





















Position objects (with another)
















X








15 lbs





Ascend/Descend (ladders, stairs, scaffolds, etc.)




X

























Position self to stationary objects








X





















Operate standard office equipment












X

















Grasp








X





















Repetitive Motions
















X













Ability to observe




















X









Communicate
















X



















Additional Physical Demands





Physical Demand




N/A




Rarely




Occasionally




Frequently




Constantly




Weight











X





























X





























X































Travel Requirements





Est. Amount




Brief Description







As Needed




Training











Nothing in this job description changes the existing at-will employment relationship between Northwest and the employee occupying the position.





The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Identified Skills


Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
53144492
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
N/A