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Customer Service Representative - Middletown, OH Job in Middletown, Ohio US

Customer Service Representative - Middletown, OH

Lincare Incorporated - Middletown, OH

Posted: 4/7/2021 - Expires: 7/6/2021

Job ID: 226032273


Job Description

This employee handles patients, referral sources, and administrative department inquires  They also input patient information into computer files and manage all communication to center.
Job Responsibilities:
*   Answers all incoming calls as the main responder is usually the first contact for referral sources
*  Makes determination of required action  
*   Takes orders from physicians' office or other referral sources
*  enters orders and comments into the CIS
*  Determines all required equipment and enters into CIS  
*   Coordinates new patient shipment schedule and notes in CIS
*   Processes patient information on a series of forms where accuracy and timely processing is most important
*   Maintains and files patient information on a regular basis
*   Verifies insurance coverage and advises collections department of required actions about billing
*   Maintains copy of current patients' files and files on referral sources
*   Responds to new and current patients' requests
*   Processes renewal reports and held sales reports by contacting customers, providers, physicians' offices, and reviewing with regional accounting office
*   Handles mail and outgoing courier packages for the center including responding to requests for information from internal sources when possible
*   Must be knowledgeable of existing and new information regarding Lincare equipment and carrier policies

Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. AA/EOE, M/F/Disabled/Veterans

Identified Skills

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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