Title: Service Coordinator - Home for Life
Division: Senior Services
Reports to: Sr. Director, Senior Care Management
Revision date: NOV 2020
According to prescribed policies and procedures of the organization including all applicable federal, state, accreditations, and regulations and under the general supervision of the Support Services Department and Home for Life, the Service Coordinator - Senior Services assumes responsibility for coordinating programs and services to help clients maintain a good quality of life and age in place.
ESSENTIAL FUNCTIONSAssumes responsibility for coordinating programs and activities for clients on a group basis.
Serves as a liaison to community agencies, network with community service providers, and seeks out new services available to clients.
Monitors the ongoing provision of services from community agencies and appropriately documents client's use. Manages the provision of supportive services where appropriate.
Engages all clients in the program to identify areas of need and makes referrals to community agencies, when necessary.
Develops a Resource Directory that includes a listing of state and/or local service providers. Examples include: services to families, children, elderly clients, persons with disabilities and emergency assistance.
Links clients to educational events that include subjects relating to health care, agency support, life skills and referral sources.
Implements health services and screenings.
Organizes and promotes client involvement in programs.
Assists the clients in building informal support networks with other clients, family and friends.
Engages volunteers within the community when appropriate, based on National Church Residences Volunteer Policies and Procedures.
2.Assumes responsibility for conducting person centered, non-clinical assessments and screenings and coordination of services for clients on an individual basis.
Conducts client assessments and screenings according to program social and health requirements and in accordance with established time frames.
Collaborates and communicates appropriate information with care and service colleagues to achieve client goals.
Provides quality customer service to all clients including, but not limited to, answering questions, addressing
concerns and assisting with basic needs.
Assists clients in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling and other services requested while in compliance under the policies and restrictions outlined by HUD and other accrediting organizations.
3.Assumes responsibility for related duties as required or assigned.
Performs miscellaneous and specially requested tasks.
Ensures all clients and staff are treated with respect and dignity. Reports all complaints made by clients and/or families to the appropriate supervisors. Reports all allegations of abuse, misappropriation of funds/property and/or any other corporate compliance items immediately.
Adheres to all policies, procedures, terms and conditions set forth in the National Church Residences Employee Information Guide (EIG), Policy and Procedure Guide (PPG), and facility handbook including, but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
Builds rapport with clients, while maintaining appropriate professional boundaries in order to assist clients to age in place successfully.
Manages time independently, completing required tasks and documentation within identified time frames.
Works autonomously and as part of a team to ensure that clients are provided the best opportunity to successfully age in place.
Responds to all communications (phone, email, fax, etc.) in a timely and professional manner.
Completes all professional trainings required by N^^, including all Individual Education Plans in a timely manner.
Accurately records labor time according to program and employer policy and procedures.
Completes electronic and written documentation within program systems to ensure accurate reporting of client interactions, assessments and services.
Completes all required paperwork with all clients who want to utilize the Service Coordination program.
Completes client Care Plans and monitoring of plans according to program requirements, including follow up on all referrals and services at implementation and an on-going basis.
Service Coordinator meets requirements outlined in Quality Assurance Review Process and Semi-Annual File Review Process (Reviews). The Reviews capture client assessments, client programs, policy compliance, and Education and Wellness Programs.
All responsibilities are carried out in a manner consistent with National Church Residences. Core Values of Mission, Compassion, Leadership and Professionalism.
Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates a participates in policy creation and appropriate problem-solving methods.
Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences' Employee Information Guide (EIG) as well as any facility handbook including but not limited to corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
With respect to Client Rights, ensures all care is provided with respect and dignity for clients, reports all complaints made by clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/client property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
*Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.
Performs other duties as assigned.
JOB SPECIFICATION SHEET - Service Coordinator- Home for Life
Education: High School Diploma or GED required. Bachelor's degree in social work or a related field is preferred.
Experience: Two or more years of experience in a social service delivery with elderly and/or family population. Demonstrated working knowledge of supportive services and other resources in the area served by the program. Demonstrated ability to advocate, organize, problem-solve, and provide results for the clients served.
Mental:Must have the ability to understand data and carry out verbal and written instructions.
Skills:Good communication, comprehension and interpersonal skills.
Working knowledge of Windows, Microsoft Office Suite and World Wide Web which will be
demonstrated by a passing score on a computer literacy test.
Travel:Within Hillard City Limits, possible Franklin County
Vision: Normal: Consistent with standard workflow.
R = Climbing
R = Stooping
S = 10 - 25 lbs
S = Standing
R = Pushing
S = 26 - 50 lbs
F = Sitting
S = Walking
R = Pulling R = Driving
R = 51 - 75 lbs R = 76 plus lbs
With respect to said job description, estimate the daily time spent performing the following activities. Rare (R)= 0-24%; Sometimes (S) = 25-49%; Frequent (F) = 50-74%; Continuous (C) = 75% plus
Consequence of Errors:Low monetary responsibility
Supervision Received: General supervision: Employee generally operates by himself/herself checking with supervisor when in doubt.
Working Conditions:Good office working conditions
I hereby understand and agree to the above description of the duties required.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.