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Manager, Customer Service Job in Dublin, Ohio US

Manager, Customer Service

XPO Logistics, Inc. - Dublin, OH

Posted: 4/9/2021 - Expires: 5/9/2021

Job ID: 226079976


Job Description

Logistics done differently.

Join XPO Logistics, a company named among the most admired in the world by Fortune and one of America's best employers by Forbes. As the Customer Service Manager, you will engage with key stakeholders in the area to foster strong business relationships, ensure smooth processes and manage related systems. Your years of experience will be utilized maximizing and maintaining clear and frequent communication on every level. If you're looking for a growth opportunity, join us at XPO.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance and disability.

What you'll do on a typical day:
  • Establish, promote and maintain a culture dedicated to exceptional customer service
  • Model and inspire professional response and resolution to all customer inquiries and concerns regarding orders and shipments
  • Engage with drivers and fill in for dispatch supervisors when needed; occasionally take driver calls after hours or on weekends to ensure customer needs are promptly addressed
  • Train and ensure proper utilization of the transportation management system, and maintain appropriate documentation
  • Maintain QMS databases and conduct employee training; update and maintain systems and databases
  • Gather and report KPIs on a weekly, monthly and quarterly basis

What you need to succeed at XPO:

At a minimum, you'll need:
  • 4 years of experience in customer service
  • 2 years of experience in a warehousing or distribution center environment
  • Knowledge of warehouse and transportation operations
  • Experience with Microsoft Office

It'd be great if you also have:
  • Bachelor's degree in a related field
  • Availability to travel up to 25% of the time to various sites in the area
  • 2 years of supervisory/managerial experience
  • Experience with EDI and TMW software
  • Knowledge of transportation operations and driver management
  • Exceptional customer service skills
  • Knowledge of DOT and FMCSA regulations

Be part of something big.

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Identified Skills

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Sun, Mon, Tue, Wed, Thu, Fri, Sat
Job Reference Code
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 5

Workplace Documentation: 4