Live Chat

Manager, User Experience Job in Westlake, Ohio US

Manager, User Experience

Hyland Software, Inc. - Westlake, OH

Posted: 4/9/2021 - Expires: 7/8/2021

Job ID: 226082532


Job Description

Manager, User Experience

Job ID


# of Openings


Job Locations

Remote - U.S.


Engineering and Testing


The Manager, User Experience is responsible for developing and leading the user experience design team in the delivery of quality products in a timely manner. This position collaborates with R&D teams and product management to ensure a cohesive product suite.

What you will be doing

Drive the delivery of innovative design solutions while managing UX project teams and timelines
Unify user experience efforts across our platform, products, and teams
Use in-depth knowledge of current technologies to define modern user interfaces and interaction models that deliver improved end-user productivity and operational efficiency
Partner with internal and external groups to understand end-user, customer and business needs
Collaborate with product management, technology engineering and user research to deliver high quality products
Present complex design concepts, user needs and design rationale to key stakeholders and business partners
Maintain a constant improvement approach by introducing new consultative, research and design methodologies that drive speed, efficiency and quality
Provide strong project direction, planning and communication
Review work of UX team members to ensure it meets user, company and stakeholder needs
Manage project in-take, UX team allocations, and overall project portfolio
Manage, coach, and provide feedback to a team of UX designers with the goal of maintaining quality and consistency
Recruit and retain high-performing employees
Identify training needs of the group and individual team members
Oversee training, growth and development of new and experienced staff
Provide timely performance and developmental feedback to team members
Contribute as a designer and researcher when necessitated by workload and team availability
Provide user research guidance and assistance
Work with development teams to ensure proper execution of design concepts and functional specifications
Review the work of development teams and provide approvals based on design direction
Form and maintain working partnerships with external groups such as sales, strategy and services
Implement UX department processes and standards to ensure alignment across the R&D organization
Contribute to departmental and company process improvements
Embrace and champion change within the company and department
Contribute to the growth and development of design culture across the company
Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy

What will make you successful

Demonstrated knowledge of user-centered design principles
Professional portfolio that demonstrates both pragmatic and creative thinking including the ability to work within technical and time constraints, shifting schedules and changing priorities
In-depth knowledge of the methods and tools that make-up user experience design including experience strategy, interaction design, visual design, information architecture, prototyping and content strategy
Experience directing and guiding teams through a complete lifecycle of several launched projects
Ability to scope and estimate design work with clarity and detail
Ability to effectively manage time, prioritize tasks and oversee the work of multiple teams and projects concurrently
Demonstrated ability in building consensus within a complex organization
Deep experience presenting compelling design approaches to a non-design audience including business, product and technology teams
In-depth knowledge of the business metrics and measures of UX
Excellent communication and presentation skills including the ability to clearly and effectively communicate UX design processes, ideas and solutions to stakeholders, teams and partners
Demonstrated ability managing and mentoring UX designers at both a career and practitioner level
Demonstrated ability to form working partnerships with cross-functional groups across an organization

Please note: The job duties and responsibilities of this role are unable to be performed in the State of Colorado at this time.

What you can expect next

Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us! Any follow up questions? Email your Recruiter directly at

U.S. Benefits

401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program. Hyland House Program.

Find out more by going to .

Welcome to #HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Connect With Us!

Not ready to apply? Connect with us for general consideration.

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

Identified Skills

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
Display Recommended WorkKeys®Recommended WorkKeys®: