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Customer Service Representative II-Remote Job in Columbus, Ohio US

Customer Service Representative II-Remote

Pearl Interactive Network, Inc. - Columbus, OH

Posted: 4/9/2021 - Expires: 7/8/2021

Job ID: 226083070


Job Description

Pearl Interactive Network is seeking Customer Service Representatives for a Contact Center. The Customer Service Representative II is responsible for answering incoming calls from business owners regarding the SBA Restaurant Grant Program.

Job Duties:

Provide customer service to business owners by assisting with the application process for the SBA Restaurant Grant Program.

Handle inbound calls or make outbound calls to provide resolution to inquiries.

Troubleshoot business owner's technical issues and provide solutions.

Help business owners navigate through the application and grant process.

Communicate through multiple channels, including but not limited to, phone, email, chat, and text.

Review system platform and provide business owners with accurate application status.

Respond to business owner's inquiries efficiently and timely.

Equipment Requirements:

Individuals will need to provide their own equipment. Requirements include:

Computer: Desktop or Laptop with these minimum characteristics:

Intel Core i5 Processor with 8GM memory

256GM hard drive

Windows 10

1USB Type C 3.1 Gen 2 Port (for headset)

1 RJ-45 connection

Internet Connectivity:

Wired internet connection

Download - 20 Mbps minimum

Upload - 5 Mbps minimum

Salary: $16 per hour

Location: Virtual based


High School Diploma or GED

1 year customer service experience

Strong listening, written and verbal communication skills

Patient and empathetic attitude

Comfortable working in a fast-paced environment

Working knowledge of Microsoft Office and ability to learn and utilize software applications

Excellent telephone skills

Problem solving and troubleshooting skills

Ability to maintain confidentiality

Embrace our winning Pearl Culture which promotes our employee's desires and efforts to serve our consumers, coworkers, clients, and community by exhibiting our Pearl values of customer satisfaction, teamwork, & family atmosphere, quality, respect, transparency, and innovation

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Investigation and Skills Assessments Required

Skills/Qualifications/Keywords: Action Oriented/Tenacity, Dealing with Ambiguity, Compassion, Customer Focus, Ethics and Values, Functional and Technical Skills, Informing, Integrity and Trust, Listening, Priority Setting, Problem Solving, MS Outlook and Office Skills, Leadership Team, People Skills, Diversity, Professionalism, Organization, Team Oriented, Learning, Flexibility, Effective Communication.

Pearl offers a full benefits package that includes medical, dental, vision, life insurance, paid time off, paid holidays, and a 401K. Additional ancillary benefits will also be available

Pearl Interactive Network, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, veteran status, disability status, genetics, or sexual orientation and gender identity.

Identified Skills

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
Licenses / Certifications:
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